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Business Profile

Insurance Companies

Coughlin & Associates Ltd.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Michael P

    Date: 24/04/2024

    The one-star ratings are too generous (but the minimum you can give is 1-star). My wife is a retired **** employee. After her retirement, she continued to pay premiums directly to Coughlin for family health coverage. When Coughlin switched to ***** Health the coordination of benefits with my company's SunLife plan stopped working without explanation.It's very difficult (approaching impossible) to reach anyone, ever in the Coughlin office to problem solve the situation. Even when paper claims are submitted, reimbursement is rejected. Telephone, email and in-person visits to their office are fruitless.These are all routine healthcare expenses (dental hygiene, basic meds, etc.). Nothing unusual.I've never encountered an organization with poorer customer service and zero employee accountability.

  • Shawn E

    Date: 06/09/2023

    Horrible place to deal with. My father passed away in March. I have been trying to get his pension sorted out for my mother. Havent received anything yet. Called a few times and left a message because they never answer their phones. They dont even return the phone calls.

  • Rick G

    Date: 19/11/2022

    Terrible waiting times. waited 55 minutes on the phone to speak to a representative on a late assessment and payment, They promised to deal with it the same day. They never did. Same story every claim.

Coughlin & Associates Ltd. is NOT a BBB Accredited Business.

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