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Business Profile

Internet Services

Canada Connex

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromPhil P

    Date: 09/09/2023

    1 star
    Canada Connex (************** office) is a joke. My internet install was booked a month ahead and confirmed a week in advance. Installer didn't show on day of install. I was called at the end of the day to say they were an hour out. 2.5 hours later, no show. I called 12 times the next day before the office would answer the phone. Took hours to schedule install the following day. Installer arrived, did a lousy job, left all the garbage around, put the dish where I didn't want it, then left. The service didn't work. I had to call the provider 6 times the next day to try to get a fix. No one ever called me back or came to address the lousy install. I cancelled the following day. I would not recommend Canada Connex AT ALL, the service is a joke.

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