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Business Profile

Italian Food

The Grand Pizzeria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Italian Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:21/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On their website, it says Sunday to Monday after 10pm, it's market hours. I should've been been given the offer but i wasn't. I contacted manager and he said it hasn't been updated and was very dismissive. If something is mentioned on their website, they should honour that. I only ordered the things that were shown marked as eligible for market hour and ended up paying double the amount that I expected. The respective screenshots are attached with my receipt as well.The transaction occurred on 20 August 2023. I paid $88.12

    Business Response

    Date: 21/08/2023

    We switched our happy hour from Sun to Thurs back to Mon-Fri and there was a delay in adjusting it on our website. Our mgr on duty was unaware. We apologize as this was just a simple mistake and was rectified promptly. We would be more than happy to refund 50% of the bill or send out a $50 GC to the customer. 
    I can be reached at the following email:

    *************************

     

    Customer Answer

    Date: 22/08/2023



    Complaint: 20499718



    The business has rejected the given offer when contacted on email.



    Sincerely,



    ********* ***** ******

    Business Response

    Date: 22/08/2023

    After further investigation we discovered that all info regarding our Market Hour had been properly updated on our website , social media, tent cards , menu , posters etc and has been like that for 6-7 months.  It was in fact the customer who had the incorrect Market Hour sched so we did nothing wrong and will not submit a refund . This is our last response to to this complaint . Do not email us back.

    Thanks 

    Business Response

    Date: 22/08/2023

    After further investigation we discovered that all info regarding our Market Hour had been properly updated on our website , social media, tent cards , menu , posters etc and has been like that for 6-7 months.  It was in fact the customer who had the incorrect Market Hour sched so we did nothing wrong and will not submit a refund . This is our last response to to this complaint . Do not email us back.

    Thanks 

    Customer Answer

    Date: 23/08/2023



    Complaint: 20499718



    The business has rejected the refund proposal. Hence, I won't like to withdraw my complaint. The latest updated proof has been attached with this response. 



    Sincerely,



    ********* ***** ******

The Grand Pizzeria is NOT a BBB Accredited Business.

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