Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased the Angel ****** in February 2018 and have been using it daily to extract juice from various vegetables. Unfortunately, the juicer recently started malfunctioning and eventually stopped working. I followed the advice of Juicerville and reached out to ******s 4life for repairs.After the initial repair, which involved replacing the motherboard, the juicer worked for about a month before failing again. I contacted the repair person once more, and he requested that I send the juicer back with all its parts for further inspection.A few days later, I received an email from the repair person requesting $400 to fix the motor, as he found it to be damaged. I mentioned the manufacturer's warranty, but he then claimed that he couldn't proceed with the repair because I had not replaced the front seal, and now it would cost $500. I have a history of replacing seals as needed, through the Juicerville site.I am extremely frustrated as we value our juicer and have invested a significant amount of money in it. I am seeking guidance on how to escalate this issue and resolved this.It seems like I am running out of options as a consumer, besides leaving negative reviews or filing complaints with the BBB or consumer protection in ******. We used the juicer as per normal and now I cannot get anyone to honor the juicer warranty. I am able to provide communication with Juicerville. I reach out to ************** they told me this company just become authorized dealer this year so they sold me juicer in 2018 knowingly that manufacture warranty wont be covered. Thank you for your attention to this matter.********************* ************

  Business Response

  Date: 10/08/2024

  Hello,

  As reseller of ***** line of products, all ***** products then being dealt with the supplier itself.

  The cost of repairs we shared with the client is the cost we received from the supplier itself, as reseller we wanted to offer a reduction in order to help as we can.

  If the supplier has done different instructions, we would have shared it but we have to stick with what the supplier is telling us.

  All the repairs amount were being given by the supplier.

  Hope it helps to understand.

  Customer Answer

  Date: 15/08/2024

   
  Complaint: 22038525
  
  I am rejecting this response because:
  hope this message finds you well. I am writing to address an issue regarding the juicer I purchased from your company. When I made the purchase, I was under the impression that the product would be covered by a ten-year manufacturing warranty, as clearly stated on both your website and the US website.
  After six years of regular use, I have encountered a problem with the juicer and attempted to have it repaired under the warranty. However, I was informed by the US supplier that your company only recently became an authorized dealer, which has caused some confusion.
  I am disappointed to learn that the warranty cannot be honored as expected. I find it concerning that a product was sold to me with a warranty that cannot be respected. Furthermore, I am disheartened by the offer of $100 towards the repair, when the actual cost of repair is $500. This seems unfair and unreasonable to me as a customer.
  I am not asking for much, and I have even offered to meet halfway in resolving this issue. However, I am disappointed that your company is unwilling to go beyond the $100 offer. This situation has been frustrating for me, as I had high expectations for the product and the customer service provided.
  I kindly request that you reconsider your offer and provide a more reasonable solution to this matter. I appreciate your attention to this issue and look forward to hearing from you soon.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 16/08/2024

  Dear *****,
  
  Thank you for reaching out and giving us the chance to address your concerns. As a reseller, its important to us that we provide you with all the necessary information from the manufacturer, and we sincerely apologize if we havent fully met your expectations.

  Regarding your case, the motherboard (under warranty) was replaced and the shipping cost was covered as well, even though these arent included under the warranty.
  The motor failure appears to be due to usage rather than a manufacturing defect. The authorized distributor has provided a cost estimate of $500, which includes parts, labor, and a new motor.
  Just like when purchasing a ********** from Best Buy, where warranty claims are directed to ******** not Best Buy, as a reseller, its not our responsibility to cover repair costs.

  However, we value you as a customer, and as a gesture of goodwill, were willing to offer $100 towards the repair. Additionally, after discussions the total repair will cost $300 (taxes not included). You would need to cover the shipping costs as well ($70). If you agree, an invoice will be sent out by email, and once the payment is received, the repair will be completed and the juicer will be sent back to you.

  We also want to bring to your attention that the seals should be replaced every six months or sooner. Please see the attached picture showing the current state of the juicer.
  
  Please let us know how youd like to proceed or if you have any further questions, we'll be happy to assist! 

  Customer Answer

  Date: 16/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  So if I understand clearly, I would pay $270 plus tax and i could get the juicer fixed and shipped and you would pay $100 towards repair since repair is $300 now 
  
  Sincerely,

  *********************

• Initial Complaint

  Date:18/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACCOUNT ORDER HISTORY Order history #***** April 9, 2024 Paid Unfulfilled $8,665.92 CAD View order ACCOUNT DETAILS ***************************** 5887 Ontario 11 Unit 4 ********* ** P1B 8G3 ****** I have tried contacting this company half a dozen times with no response. I never got my confirmation email and they are refusing to answer any of my emails. I do not know if this company has the worst customer service on Earth or if they have gone bankruptcy and they have taken a large amount of my money for nothing.

  Business Response

  Date: 18/04/2024

  Hello, 

  
  We sent out order confirmation on April 9th and a follow-up email on April 15th to confirm delivery delays, Harvest Right products (Freeze Dryers) take between 6-7 weeks to be delivered. However, for some reason, the emails were never received. Also, today we just received requests and communication from the client.  

  
  So, we were able to reach out to the customer by phone at ************ to confirm and review with him the order.
  We thought the client wanted to cancel his order# ***** so a refund has been processed, he should receive to his bank statement a refund within 4-5 business days. Also, during the phone conversation, he confirmed he did not want to cancel the order and thought it was a fraud.

  
  We reassure the customer and offer to create the same order. As of now, an invoice has been sent out to him by email with an extended payment date (7 days exactly) so he has time to receive his refund back from the previous order. Then, he will be able to complete the new order. 

  We apologize for the inconvenience caused. 

  Customer Answer

  Date: 19/04/2024

  The company is finally communicating with me. Not sure if you contacted them first or if the amount of emails I sent them finally connected. I believe the situation has been resolved. Sorry for disturbing you. *****************************.