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Business Profile

Laser Hair Removal

Ottawa Skin Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/07/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No commitment to services
    On may 05 - went in for a consultation and booked/schedule treatment services in advance dated July 15. A consultation fee was taken on the promise that it would be used towards the treatment cost.

    On July 12 - was advised that the treatment had to be moved since they only have one technician that was able to do the treatment required and she was sick. Rescheduled treatment for august 2nd

    On July 29th - was advised that the treatment had to be moved again because the technician wanted a long weekend

    I did not receive an apology, front desk was rude (acting like I’m creating this inconvenience) and the clinic did not respect the dates they commit to twice. I do not have faith that the new date of august 3rd will be respected nor in the technician as she coming back from a long weekend of partying and they do not offer anyone else as a replacement that can do the treatment.

    At this point I would like my deposit back.

    Business Response

    Date: 12/08/2022

    Issue was resolved with patient, patient agreed that these two statements were false and exaggerated " was advised that the treatment had to be moved again because the technician wanted a long weekend" and "the technician as she coming back from a long weekend of partying". She was cancelled due to unforeseen circumstances and was told this. Patient said she emailed ****** ******** ****** that she would like to remove her complaint but says she cannot do it herself. 

    Since this complaint, she has visited out clinic and enjoyed her treatments as stated by patient on phone call, as well as has multiple appointments booked in the future with us. We would like to request this review is removed as the patient would like to remove it. 

     

    Thank you

    Customer Answer

    Date: 16/08/2022



    ****** ******** ******:



    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.




    Sincerely,

    ******* ********

Ottawa Skin Clinic is NOT a BBB Accredited Business.

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