We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

A.P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:14/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 16/2023
    $ 7,818.70
    Sell material
    No follow up nor replacement of wrongfully sold piece of equipment
    They tried but did not complete it
    ******* **********

    Business Response

    Date: 04/07/2023

    Dear Sir or Madam

    since I was on holidays, this is my first day back at work.  In response to this complaint, APA did everything to help this customer rectify the issue.  We took our time on his first visit, to get information as to his requirements.  Customer said he needed passage (which means no keys) exit devices.  We showed him a passage handle that had no key, and that is what he said he needed. Those devices were ordered to the said passage function.  But in reality keys were needed.  I asked for more pictures, but was told that cell phones were not allowed where the work was being performed. In one of our conversations the customer went as far as saying " I am not a door guy", that being said this would mean that they did not know really what they were doing as far as ordering hardware.  Again, we tried different ways of rectifying the issue, even had another customer of ours a locksmith try and make something.  This locksmith with over 30 years of experience had something that could have work, but not on long term basis, he was not satisfied with this make shift unit.  Again we tried to help the customer as much as we could.

    As for the customer, I am very sorry for this situation, but without proper information, this is how things go wrong.

     

    Thank You

     

     

A.P.A. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.