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Business Profile

Marketing Consultant

Digitera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ** ******* failed to deliver what he promised & what I paid him to do. I emailed him 9/29/22 with the work I needed done on my website. He scheduled a video call for 10/3/22 where he told me what work he would do and provided a timeline. You can see this below. He sent me the invoice and he stated once it gets sent by email, it becomes tort law. I paid him $2000 on 10/4/22. The work was never done. He kept telling me he was working on it but never showed me anything he was doing. He re-scheduled most meetings, providing various reasons why he couldn’t meet. I asked what was taking him so long to finish my site & he told me “too much problems” but never told me what the problems were even though I asked him. ****** quickly changed the subject every time I asked him what the delay was finishing my website. I fired ****** Feb 17, 2023 & asked for my money back. He has yet to reply back to me. Some text conversations: ****** texted “I should be finished by end of weekend” Wed Nov 9 - ****** texted me saying “I should be finished by end of the weekend.” Mon Nov 21 - ****** texted - “I lost my weekend, long story, need a few more days. Can we move our call” Mon Jan 23 - ****** texted - “Can we move the call to tomorrow?” Fri Jan 27 - ****** texted "Can we push back to 2p today?” Mon Feb 6 - ****** texted - “getting reorganized today. I’ll have an update for you after dinner." No update given Thurs Feb 9 - ****** texted - I’ve been sick, but am back at it now. Mon Feb 13 - I texted ****** “Why is taking so long to do my site?” ****** texted - “I’ve been sick - just a few more days - need another 4-5 hrs on this, which I scheduled for Wed afternoon [Feb15]. We can wrap up Fri [Feb 17]”. No work done. Timeline ****** provided me Oct 4, 2022: Home - Oct 11 Weddings - Oct 11 Corporate - Oct 13 Private Events - Oct 18 Lighting - Oct 20 About - Oct 25 Blog - Oct 27 Contact - Nov 1 Mitzvah - Nov 3 Schools - Nov 8 Photobooth - Nov 10

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