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Business Profile

Moving Companies

Sam's Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Sam's Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sam's Moving has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug. 28, 2024, I gave them a deposit and employed them to help me move. The *** determined the truck I needed and said I would need 3 men and 1 truck. The contract said that the contract could not be altered. As soon as the moving date came, I was pressured to hire another mover and it would cost $50 more per hour. Then there were 2 older men not doing much of the work, I looked out my window and one of them was smoking a cigarette. It was mostly 2 young guys doing all the work. He had to do another run and charged me for moving time and mileage. They left behind a large painting and a microwave of mine. My two k**** on the bed were missing. I had to pay in cash and the cost was more than what I agreed upon. There were missing items. So basically I need some touch up to my paint, I need the 2 k**** for my bed post. They offered to remove a light fixture for me and wires were broken and had to pay for electrical work to be done for my old house. It cost $800.00. I told them not to do it next time. I was missing all of my cleaning supplies and they are not to be found. He changed the contract. I have some dents. My friend called to talk to them and they denied moving me. I would like to be reimbursed for cleaning supplies missing, damage to my bed post and dents.

      Customer Answer

      Date: 18/03/2025

      I also have pictures as proof of damages, and there are missing pieces to my bed.

    • Initial Complaint

      Date:01/05/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company quoted me a certain amount I described the items that I had . Once the move was done the 4 men refused to leave my house until they were paid an extra fee that was not in the contract they took advantage

    Sam's Moving is NOT a BBB Accredited Business.

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