We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Two Men and A Truck - Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:30/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 30th, 2023 I moved houses where I hired the company “Two Men with A Truck”. The move day was pretty hectic and while waiting for the keys to the new house the movers went somewhere for lunch with the moving truck for a few hours where we did not have visual access. Once the move was complete we noticed one specific dresser was missing multiple high valued jewelry the dresser was originally taped shut but it looked like it had been opened and then re-packaged with the movers supplies. In the dresser only the most expensive items were missing, and all other items stayed in tact so it’s unlikely anything just “fell out”.

    So we took action immediately, contacting the moving company with specific details, receipts and proof of ownership of the items. We filed a police report as well with the same information.

    The president of the company was in touch with me from this point forward -**** **** and I have all correspondence from him through multiple emails. He mentioned that once the police investigation was complete he could move forward with an insurance claim for the missing items. The investigation was completed weeks ago and now the president will not respond to me. I’ve sent 4+ follow up emails, called and left messages as well, no response since December 20th 2023. He was cooperating at first to file the insurance claim and now has gone completely silent.

    The cost of the move was $2500.00 plus items missing were all listed in the police report with the exact amounts adding up to a total of $3800 in missing jewelry. The movers also asked before our move started if we could pay they a cash tip to avoid them being taxed on it through their company. We gave a $310 cash tip to the movers as well before we noticed anything was missing.

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 16, 2023:
    Terrible un-professional service, several damages to home and currently almost a month out from move and they have still not resolved my insurance claim to refund me!
    - dresser was dropped (damaged)
    - railing damaged
    - blinds damaged
    - overcharged on hours (signed off on 5.5hrs at end of move, machine would not work at end of move and staff charged 6.25hrs afterwards).
    - movers dripped chocolate milk all over my floors
    - movers find it professional to drink protien shakes and cause home owner to have to air house out after move (I know, disgusting!)
    Have sent several emails that are not being returned, asking for managments name/number, when this is going to be resolved?????????
    DO NOT RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Zero Stars!

  • Initial Complaint

    Date:12/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Writing to you as my friend made a complaint against this company. She was totally in the wrong in doing so and she’s looking for someone to blame her problems on. Her place was a disaster having garage and filth all over the house. Only about half of her stuff was packed so they couldn’t move everything if they were able to. The movers refused as it wasn’t safe to be moving out furniture over a pile of garbage. I was there and seen everything.

    There’s no way she should be filing a complaint against this company. Her name is ***** ****

Two Men and A Truck - Ottawa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.