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Business Profile

Music Schools

Music Box Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Schools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has been taking music ******s with this company since Junior Kindergarden. Then because there were issues with the invoice and I happen to notice that I was not being charged the price in the flyer I asked if this could be corrected. The owners got mad at me simply for asking for a correction of the invoice. They were overcharging me rasied the price without any notifcation and when I asked for this to be fixed they got mad at me and dropped my daughter who was very much enjoying her music ******s. They also asked me to purchase a new music book which may not seem like a big deal because as a single mom on a tight budget it is. And when i asked why they asked me to buy a new book and then drop her they tried to guilt trip me over the amount of kids they have. All i wanted was to be charged the price quoted in the flyer. They would not answer my calls or emails and stopped all communication. Now a couple weeks ago, the same techer saw me came up to me in the school hallyway shouting and yelling at me saying i didnt pay him a year later said i was ****** and diming him when i have an invoice confirming paymentl He confronted me before and after his ****** with a sutdent. I feel very uncomfortable. He did this in front of kids, teachers including my daughter who was going back to her class. I didnt say anything to him and a year later he is shouting at me on school premises when i offered many times to speak with him.

Music Box Studios is NOT a BBB Accredited Business.

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