Reviews

Review Details

• Review fromGabriel N

  Date: 30/10/2023

  1 star
  I wrote to Tony Graham Toyota and I have been told that it has been forwarded to the service mangers. As expected, there is no response.My review is in regard to my visit of October 26, 2023. I would be modestly rated at a 3 out of 10 which makes it here 1.5 over 5. I believe that this rating is rather generous given the circumstances. You can imagine how frustrating the experience I had. I am even contemplating writing a letter to Toyota ****** to express my less than favorable opinion.I had made a reservation for my appointment six months in advance to have my car serviced (service 1 is a routine checkup, not even an oil change) and to change to winter tires. My expectation that I would bring my vehicle in at 11 am (time I have been given by Toyota **** Graham), endure a brief wait, and subsequently leave with my car. To my surprise, I was informed that my appointment had been scheduled as a drop-off arrangement, a fact that had not been adequately communicated and explained to me previously.Regrettably, my vehicle was not attended to until 5 pm, significantly delaying the servicing process. Furthermore, my wife had also brought her car for tires replacement, and her vehicle was held at your facility until 6 pm instead of accommodating us with expedient service. Even worse, we have been told those who do not have a drop-off appointment, they are serviced as soon as they come to Toyota Tiny Graham and that our turn is delayed further.This negligent approach to client service proved to be highly inconvenient, as it resulted in a full day of productivity being sacrificed. I was compelled to cancel multiple appointments, and the conciliatory validating expressions "we are sorry" and "we understand" do little to mend the disruption to my schedule that occurred yesterday.To my opinion, Tony Graham Toyota only aim is making money and do not care about client satisfaction. The service manager should have called since last week, but as expected did not.

• Review fromAnita H.

  Date: 21/07/2023

  1 star

  Anita H.

  Date: 21/07/2023

  Last October I purchased a car from **** Graham. I was told that I was getting my order early as someone who had ordered the car for a lease had changed their mind.When I went to pick it up, I went outside with ********************* to check the car over. I noticed what I thought was a fold in the plastic protective cover on the front hood. When I mentioned it to ***** he said, If it rusts its on us. I, knowing little about cars, assumed it was a joke and that it was nothing to worry about.Over the next few months, I was ruminating on having received a brand new car with a problem with the plastic cover. I contacted the service department and they said they would fix it. At that time, I was informed that there was actually a dent in the hood under the plastic cover. So, I ended up having body work done on my brand new car this month.They mostly fixed the dent and cover, although there is still a ***** When I spoke to **** in the ******************************** he said they werent going to do anything else. When I said I would take my business elsewhere, he said that was up to **** paid a lot of money for a pristine car but what I received was a damaged car. No one has apologized or indicated that I should never have been given the car in that condition.Clearly, **** Grahams concern is making money, not concern for their customers.

  Tony Graham Toyota

  Date: 31/07/2023

  The customer came to me and I arranged to have the small dent repaired at no charge. I expressed that this should have been addressed to me from day one in October and not in May when it was brought to my attention although she did notify the sales team at delivery.The repair was done well, however a small deficiency on the edge of the bumper is there, although very small and not very visible. We arranged to meet and we looked at all this and she is satisfied about our conversation and the bumper and this will not affect resale in the future.I did follow up a week later to check that she is feeling better about the situation and she expressed she was. She has expressed that she did not like how this was handled by the sales group and I apologized on their behalf. She said she will send me correspondence that she wants me to forward to upper management and I agreed to do it once i receive it.