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Business Profile

Oil Changes

Midas Auto Service Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to midas ******* to have my tires balanced. They informed me that there were a list of things needed to be done before they could balance it. I fixed the issues and settled the debt. I then got them to replace my front subframe.( I paid for and shipped the part to the location.) I prepaid for all of my services before work commenced. I request the receipts so that I can go over my car cost tally. As I was trying to sell that vehicle, and I wanted to show what had been done. I noticed that my bank statements and the receipts didnt match and there was over $500 unaccounted for. As well as a $300 miscellaneous charge that I am unaware of. I contacted them and they said they'd send me a detailed log of the accounts. I have yet to recieve these logs and we are now months later. I have called and email more than few times. With only them sending me back the same receipts nothing further.

    Business Response

    Date: 02/01/2024

    Contacted Customer emailed her an updated copy of her invoice with all the part numbers and extra fees that were agreed upon prior to doing the job on her vehicle. As for the the complaint regarding $ 500 unaccounted for was because she had do previous work to the vehicle prior to doing this subframe job.

Midas Auto Service Experts is NOT a BBB Accredited Business.

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