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Business Profile

Online Shopping

Esaa Things

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2023, I purchased a makeup vanity from esaathings.com / esaathings.** for $189.05 CAD. This was in response to an ad on ******** Marketplace by *************** *************). I received the product on September 2, 2023. The product is NOT as shown and described in the ad. I messaged **** to ask for a refund and he refused. So I went to the Essa website (******************************************************) and it says:"We offer a full money-back guarantee for all purchase from esaatthings.ca. You are eligible for a full reimbursement on this item within 30 calendar days after item is delivered."However, there is nowhere on the website to initiate the refund. - On September 11, I sent them an email at their address ******************************** requesting a refund but have not heard anything back.- On September 12 I filled out a request for refund on their contact form (***************************************************) but have not heard anything back - On September 12 I started a chat on their website but after more than 11 hours they had not responded to the chat - On September 13 I called their 'contact us' phone number *************) and got an automated message that the owner of the phone number had not set up their voicemail so I couldn't leave a message.I want my money back, and I don't want the product I purchased as it is not as advertised and useless to me. This company is stonewalling me, and I need help to get my refund. They should also not be able to practice as their business practices are unethical, from their false advertising, slow shipping, and inability to be reached for the refund promised on their website.Please help.

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