We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oxygen

Vitalaire Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just very frustrating trying to deal with an account. Being passed around from employee to employee and not getting any answers and then no callbacks when promised a callback. Basically I am still being billed for oxygen that was never used and my mother passed away ****

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* ** *** ********** They are horrible. There was a recall on a machine and it be replacement is cheap and doesn’t work properly. It’s a horrible machine and I have told them over and over. I have called them dozens of times. It’s really hard to get ahold of anyone and they do reply. I am on disability. I need this to sleep. I keep having health problems because I can’t sleep. . I keep walking up at least 12 times a night with dry mouth, lips and throat. You need to put water in the machine. I put water in and it’s never used. Which means the humidifier isn’t working and that is why the sleeping and waking problems. I have told them over and over. I have a new sleep therapist and she never returns calls or cares. The last time I spoke with her sh was supposed to call me back. That was months and I have been calling but nobody answered. Just goes to voicemail. Pop They got $1000’s of dollars and do not help their patients. When it was *********, the service and care was amazing. I want to go somewhere else for better care and treatment, I have requested a referral from my doctor and disability. If this keeps up I won’t be around long because of being so tired, I have a heart condition and constant vertigo. Is there anyone I can contact to help thank you

Vitalaire Healthcare is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.