We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Capital Parking Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against one of Capital Parking's employees.
    This man works at your 348 Somerset Street location, moving cars around when there are more cars than parking spots available.
    He has on more than one occasion been inappropriate, and on May 25 he crossed a line: as I was trying to pay for my parking, he invaded my personal space, told me I was doing it wrong and cancelled my transaction. When I told him to back up and let me pay for my parking, he refused and continued harassing me until I finally managed to complete my transaction.
    This is unacceptable. I have parked at this lot for the past 5 years and will no longer park there unless he is assigned elsewhere.

    Business Response

    Date: 06/06/2023

    Good morning

    Thank you for your email. We apologize for any inconvenience you may have experienced while parking at out lot.  We will discuss the incident with our attendant and ensure his customer service skills meet our expectations.  In all Capital Parking lot locations with a Parking attendant we do tandem park the vehicles to accommodate all clients.  When a parking attendant is on site we do request they assist clients with both paying and parking their vehicles.  We do understand your frustration and will address your concerns.   We do have another parking lot location in the area.  It is a larger lot that is just as busy and the same services applies while the attendant is on site.  It is located on Lisgar St between Bank and Kent, if you would like to have another alternative.  If that location is more convenient for you to park, please visit the site and verify with the attendant if there is availability.  We apologize for you negative experience and thank you for bringing it to our attention to address.

     

    ******* **** ** Capital Perking Inc

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got chargé twice on my ****** **** January 31 for the amount of 12.00 twice on my Statement

Capital Parking Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.