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Business Profile

Physical Therapist

CVE Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, A vocational assessment report was done by CVE Inc., the one I met for his name is Mr. **************************** He was not professional at all, he wrote many stuff from his imagination, he did not rely on the documents I provided nor our meeting's discussion. I paid the full amount required 1977.50$ plus a legal fees because they were contacting my lawyer. All discussions between us are in the file attached (especially file 1 &5). Before I make the decision to file BBB complaint I and my lawyer tried with them many time to reach a solution but they are not helping(details are in the files attached). What I need is to fix what was done or get a refund.Regards,Azza El Sherif

    Business Response

    Date: 10/10/2023

    CVE Inc was contacted by the complainant to provide a Vocational Assessment.
    The purpose of the assessment was to determine her earning potential.

    It is the position of CVE Inc. that the complainant did not agree with the finding from the assessment and report we completed.

    As a result, the complainant had threatened to withhold payment, report us to the BBB if we did not change the report to align with what she wants/thinks.
    The assessment and report were completed by an internationally trained and certified Vocational Evaluator. He and we (CVE Inc.) stand behind the product that was provided and will not concede to the demands of the complainant, when our professional integrity is at stake. Based on the medical evidence provided and the assessment completed, we will continue to stand behind the report and recommendations.

    As the complainant indicated in an August 17, 2023, email (and was submitted to the BBB by her in the attached discussion1, I believe that the logical conclusion to my vocational evaluation should fairly enough be: UNEMPLOYABLE.

    CVE Inc. does not hold this opinion.
    It should be noted, that the complainants lawyer (***********************), was not in agreement with the opinion of his client (the complainant)and supported CVE Incs position and the information contained in the report.


    Timeline of event:
    July 27, 2023 The complainant Request for Services received: email from client requesting cost estimate for Vocational Assessment
    July 6, 2023 CVE Inc. Response to request for services:email quote for $1750+tax ($1977.50)
    July 10, 2023 Client responded, Cced lawyer, indicating they would like to proceed with the Assessment and requested a reduced cost for the service.
    July 11, 2023 CVE Inc responded, indicated we cannot reduce the cost of the service and outlined the other service that *** cost less (TSA)
    July 11, 2023 Lawyer responded indicated requires a qualified expert to prepare a vocational assessment within the context of family law litigation, as her income-earning capacity is disputed by her husband. The assessment would be used to help determine her income-earning capacity.
    July 11, 2023 CVE Inc. responded indicating we could complete the requested Vocational Assessment and included *************************** RRP, CVRP, CCVE, ICVE to the email thread. ***** offered to all connect on a call to review the process and the details of the Assessment and report.
    July 13, 2023 call between ***************************, *****************************, The complainant, ***********************: information to the client and the lawyer was provided regarding the Assessment and the possible outcomes. Call concluded with mutual agreement to move forward.
    July 18, 2023 email form Lawyer (***********************): requesting any paperwork that *** be required.
    July 19, 2023 CVE Inc. email response with attached consent forms and referral letter (to be complete be lawyer/client). Also included the date for the assessment and total cost (with taxes), that CVE requires an $800 deposit to secure and commence the assessment, and that payment in full is required before provide the full report (balance required to be pain $1177.50).
    July 19, 2023 The complainant responded agreeing to date/time and she would fill out the required paperwork. Also asked for how long the assessment might be.
    July 20, 2023 - CVE Inc. email response: you will need to be at the clinic for apprx 4-6 hours
    July 20, 2023 CVE Inc. email: sent to client with invoice for initial $800 payment, which subsequently lead to payment.
    July 20. 2023 The complainant emailed providing educational background information
    July 23, 2023 - The complainant emailed providing MEDICAL LETTER FROM FAMILY PHYSICIAN stating current medical conditions and possible limitations (these documents cannot be included as they are personal health records). These documents did not support the complainants self report that she was unemployable. 
    July 24, 2023 Assessment completed
    July 27, 2023 - email form Lawyer (***********************): provide attached documents for clients NGO assessment for 2020 and 2021
    August 4, 2023 CVE Inc. emailed The complainant to indicate the report was sent to her via eClaims
    August 4, 2023 The complainant responded indicating the report needs to be amended: I met ***** today via zoom; we agreed I get a detailed letter from the family doctor or physiotherapist regarding my planter fasciitis, reason is I believe the truth is I can't work full time nor work the jobs ***** mentioned, ***** already wrote in the report my health condition and I appreciate that. 
    Other things,***** will change the part of the medicines (I do not take medicines he mentioned) and job search dates, we have no problem with that. 
    I contacted the therapist today and waiting for his reply as I want to move things forward very quickly.
    August 10, 2023 The complainant emailed CVE a copy of the Physiotherapy report and asked to amend the report.
    August 14, 2023 The complainant emailed asking *************************** when the amended report would be ready
    August 14, 2023 email response from *************************** to The complainant:indicated a there will be a second charge for consideration of new medical information and reformulation of opinion.
    August 14, 2023 The complainant emailed asking *************************** why there would be an extra charge
    August 14, 2023 email response from *************************** to The complainant:indicating that due to asking for further opinion and reformulation/health concern was not clear/provided new medical information that requires further opinion. Email also included explanation of the assessment
    August 14, 2023 The complainant emailed CVE asking for clarification for potential extra changes
    August 16, 2023 CVE Inc. emailed client: responded to clarification for possible extra change and outline the composition of the report and addressed concerns pertaining to professionalism and the medication portion of the report. The response was given and *************************** had already acknowledge and retracted the clients concerns. (client has included these email thread s in her complaint details can be reference there discussion1)
    August 17, 2023 - The complainant emailed: citing serval concerns from the report and indicated I believe that the logical conclusion to my vocational evaluation should fairly enough be: UNEMPLOYABLE. This is due to my dearth of current employment skills and experience. 
    I am therefore requesting that you kindly correct the findings of **************** to reflect my true capabilities and profile. I also request that you do this without any extra charge due to the lack of accuracy and professionalism of the report.
    August 17, 2023: Due to the legal implications (ie. our Vocational Assessor assessed and concluded his findings to a court proceeding)CVE made a decision to communication with the lawyer in this matter. This was due to the our professional opinion being questioned by an unhappy client,however the lawyer was un agreeance with the report and its contents.
    September 1, 2023: Received email from internal CVE employee (accounts) indicated she called The complainant and The complainantindicated she would not pay CVE until she received the amended report.
    September 6, 2023: CVE email to lawyer, indicating The complainants position to withhold payment. ****** indicated he would instruct The complainant to make the payment.
    September 7, 2023: payment received.
    September 7, 2023: report addendum sent to The complainant
    September 13, 2023: The complainant emailed CVE indicating she was still not happy with the report and indicated she would be reporting CVE to the BBB.
    September 13, 2023: CVE received call from lawyer,indicating he agrees with the report and the contents.
    September 18, 2023: Lawyer indicated he was communicating with The complainant regarding this situation.
    September 19, 2023: Lawyer emailed CVE indicated My client tells me she contacted BB to cancel the complaint.

    Customer Answer

    Date: 13/10/2023

     
    Complaint: 20613927

    I am rejecting this response because:

    Sincerely,

    *************************

CVE Inc is NOT a BBB Accredited Business.

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