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Business Profile

Plumbing Supplies

Xylem Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Goulds Water System Tank in my home (Goulds is part of the Xylem Inc. group of companies) that has pre-maturely failed, due to an air leak in the bladder that prevents it from holding pressure. The tank is 14 months old, and has a 5 year manufacturer's warranty. I have been trying, in vain, for 9 days to contact someone who can begin a warranty claim process to replace this tank, including the company who installed it, numerous staff members from Xylem Inc. who work in US office locations, suppliers/dealers recommended by Xylem staff members, and ultimately a ***************** Service person from ********************** who has not returned my messages or answered my calls. I have also submitted a request for assistance on the company's website, and reached out to local plumbing suppliers and plumbers for advice or additional suggestions. Meanwhile, I am continuing to experience poor water pressure in my home and run the risk of damaging the pump that short cycles repeatedly as a symptom of the broken pressure tank. The tank's manual indicates that the warranty is linked to the tank's serial number, which is *************. I am seeking assistance to find someone to help me work through the warranty claims process, since replacing the tank with an equivalent size/quality tank would cost a minimum of $1000 CAD or more.

    Customer Answer

    Date: 16/05/2025

    Update - I received an email response from someone new at Xylem Inc. on May 14th, after this complaint to BBB was submitted. ******* was able to help me start the warranty replacement process for my water pressure tank, and I believe this should resolve the issue. 

Xylem Inc. is NOT a BBB Accredited Business.

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