We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Poultry Farm

Maple Hill Urban Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Poultry Farm.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25th, 2025, I saw a classified ad on Kijiji for some farm raised I was interested in buying. I communicated with *******, the business owner, to inquire more about the fetchlings and to let them know that I would be headed over to their farm with the intent to buy. Her ad says "no surprises, all female". Based on that, I felt assured that there would all female hatchlings to choose from. Later that day, I drove 45 minutes to the farm. My family and I picked 6 hatchlings at $35 a bird, which totaled $244.65 including taxes. I later found out that 2 of the fetchlings were confirmed to be male with one more to be likely be male. I texted the business owner to let her that I did not have receive all female fetchlings and she replied, "I mentioned to you that there are no guarantees or refunds for purchases." I referenced the ad she posted and she still did not want to honor the words of her ad. She has mentioned that she does not want me on her farm anymore.

    Business Response

    Date: 11/05/2025

    My ad never said they were all female and I also told her in person that if she was picking her own chickens from the sale pen that there are males in there. She said it was fine. I told her there are no guarantees and no refunds. I also said the reason I dont offer guarantees is because then anyone could just go get a free rooster and pass it off as something I sold them.

    (Which is what this woman is trying to do. She sent me a photo of what she claims is my bird and it was not the same one I sold her. I have a photo of the bird I sold her)

    Then she and her two kids chased and picked up every chicken in the pen putting several inside their carrier then taking them back out then putting new ones in. Then she raced back at the end to switch the bird her daughter had chosen for her birthday for this bird that shes saying is a rooster. 

    Two geese I had loose in the yard that her son was chasing also disappeared at the time she was here. 

    Im the one being scammed. 

    Customer Answer

    Date: 13/05/2025

    Please find the original add that I responded to.    

    I checked kijiji again today and the add is still up but she has modified it.. to be ********* the next people.  Which means she knows she was wrong and took advantage of me.   Please find it attached also.   If you would like me to provide all text messages please advise. 

    Customer Answer

    Date: 13/05/2025

    Complaint: 23288359

    Please find the original ad i responded to.   Which has since been modified to NOW include no guarantees and no refunds.  Attached ad is from April24th. 

    Of this was in the original ad I would not have reached out to seller as I was only looking for pullets. 

    Sincerely,

    ***** ********

    Customer Answer

    Date: 14/05/2025

    Please find part1 of our texting conversation 

    Customer Answer

    Date: 14/05/2025

    Please find the final part of our texting conversation.   

     

     

Maple Hill Urban Farm is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.