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Business Profile

Property Management

Campanale Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent from ********* and I have no heat in the middle of winter. I have been leaving messages to the emergency department to finally get ahold of someone for them to say to me youre the person who keeps calling and leaving messages! Really? This is how you treat your tenants? We are a family with a sick elderly person. We would NOT recommend Campanele!

    Business Response

    Date: 25/02/2025

    The occupant first contacted us February 24th advising us of her heating issue. We advised her that same day that the equipment is a rental and that she would need to contact ******** to schedule an appointment. We also reassured her that there would be no fee for this service, but an inspection by ******** was necessary to determine the issue. She later called back to inform us that she had an appointment scheduled with Enercare for February 25th however, she was still unhappy with the timing and insisted that someone be sent out immediately.

    To try and accommodate her request, we escalated the matter with Enercare to see if we could get her a sooner appointment but unfortunately,their earliest availability remained the one already booked. However, they did place the request on a cancellation list in case an earlier slot became available (please see the second email attachment for details). Once we received confirmation from Enercare of this, we provided an update to the Lease holder via email (attached) to document the steps taken. The occupant also contacted our after-hours emergency line multiple times, and our on call representative reiterated that she would need to go through *********

    Customer Answer

    Date: 25/02/2025

    We have no heat and now no hot water. Contacted Enercare all day yesterday for them to come fix the furnace and told us they cant until the following night and told us they would send us 2 space heaters for the night which they never showed up. So my whole family with a 3 year old and an elderly was cold all night and day.

Campanale Group is NOT a BBB Accredited Business.

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