Complaints

This profile includes complaints for Condominium Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Condominium Management Group

  434 Queen Street Ottawa, ON K1R 7V7

  
• 

  Condominium Management Group

  335 Catherine Street Suite 200 Ottawa, ON K1R 5T4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2023, our property management company confirmed our storage unit assignment (****** *). In early Septemeber, our lock had been cut and our possessions were displaced and thrown out. CMG did not give us notice and allowed a non-resident owner access to the storage. Many of our belongings are still missing. Us the renters, and our rental company have made numerous attempts to contact CMG to resolve this matter. It has been over a month without a response to either party. This behaviour is incredibly neglient and incompetent We are unable to contact any employee from CMG. *** ******** ********** ** *** ***** *** ***********

  

  Business Response

  Date: 25/10/2023

  The Condominium Property Manager spoke with the tenant at great length on October 24th to discuss the entry into the locker issue and allowed for the opportunity to explain in detail to the tenant any delays in communication as work was ongoing behind the scenes.
  
  During the conversation, it was confirmed and understood that the entry was not sanctioned by management.
  
  The other unit owner, who entered what they thought was their assigned locker, was immediately instructed to cease and desist and place the remaining items in secure room for retrieval.
  
  The Condominium Property Manager conversed with the management firm responsible for the tenant management, who had in turn had provided an inventory list to the Condominium Property Manager.
  
  The Condominium Property Manager then went on site to the property to confirm the items that were mistakenly removed were in fact secure. In doing so, Condominium Property Manager then confirmed with the tenant’s management firm that those items were ready for collection.
  
  Also provided by the tenant was an inventory list of missing items, which included an estimated value of the items not that were not recoverable. That list will be used to reach an amicable settlement.
  
  As a result of this incident, all locker assignments are being reviewed.

• Initial Complaint

  Date:24/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, I own a house in ****** ***** ******* **** ******* ***** ******* (Condominium Management Group) **** We got just a letter that there was a lien registered against our house Due to Non Payment, Whereas we never received the bill from the Condo Company, Before the users send the bill with the amount due and due date written on it and we used to pay that, But this time their lawyer just send us the letter with the lien being registered against our house and pay the amount of $2264.84 whereas in that $611.25 is 3 monthly bills and the rest is all legal fees I think it is a big **** going on and I wanted to notify the Condominium Authority of Ontario to take action against that That is way too much to pay and we getting penalized for No reason. My other main concern is as other utility companies send bills to homeowners regarding the usage and with the amount due and due date written on it, But Condo company have sent me 3 times bill in a year with the 4-month total amount and I have paid that, But this time they have not sent me any bill and just registered the lean against our house I am getting mentally tortured, I am trying to call no one responds or talk not even lawyers for the condo company I am sending emails to the condo company they are not replying to any of that They have not done any work in the area and they are just charging the fees The common expense is $113 every month as well as the Water bill is $94 approximately every month The whole Community has so many issues with the water and Condo Company is not taking any action on that, At the End I would like if Authority can take action against that So, that others shouldn't have to suffer what we are suffering from mental torture,

  

  Business Response

  Date: 30/08/2022

  Similar to a mortgage, condominium fees remain consistent and owners are not sent regular statements as reminders for payment, also similar to a mortgage these payments are always due on the first day of the month. Specifically in condominiums, the owner is provided with an annual budget which outlines their fees for twelve months at a time. In this case, two statements were sent in July, the first with the outstanding balance, and the second advising the owner that the balance due was over 90 days and a lien was being registered. Both the corporations’ lawyers and our management firm have communicated with the owner and explained that fees are due on the first of the month and not every 6 months. 

  Customer Answer

  Date: 30/08/2022

  
  ********** ********
  
  I am rejecting this response because:

  we have not received the budget as well as the statements in july or after that.

  if we would have received any mail or anything we would have done the payment ryt away as well as we just received the letter from your lawyer saying lein will be registered in 10 days and the letter we received it was the 11th day and lein was already registered,

  your lawyer team couldn’t send the letter through registered post atleast we could have received it,

  as well we were getting statements before and had the email address on to interac that amount by due date,

  after that, we didn’t get the letter last payment we made in july $902 as the letter had the date to pay that amount.

  I feel that i have been played and got penalized for no reason,
  

  your lawyer said u had to make the $1400 lawyer fees no matter,

  that is ridiculous,

   

  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 01/09/2022

  As owners who have purchased in a condominium community, there is an obligation to provide payment for monthly fees on a monthly basis, as per the corporation’s legal core documents that were provided upon purchase of the residential property. Unfortunately, payments from this unit have been inconsistent, sporadic and for varying amounts. All unit owners are provided with the option of paying common fees by monthly post-dated cheques or via pre-authorized payment but ultimately, the responsibility remains with the unit owner to make timely payments without the need or requirement of monthly reminders, similarly to a mortgage.  
  
  We appreciate the feedback and the owner’s point of view on the situation however, the matter remains with the lawyer and must be addressed directly with them henceforth.
  
  For all future payments of common fees, monthly payments via cheque or Pre-Authorized payment is recommended to avoid any future arrears or risk of lien.