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Business Profile

Property Management

Manor Park Estates Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulently kept my deposit and rented to someone else!
    My son and I put in an application for a studio apartment *** ******** *** after viewing apartment. We were asked for a deposit to secure the apartment. We were then told our application was accepted. Then we were told the apartment was given to someone with mobility issues. We were told there was another studio apartment available and we could view it and if we liked it could take it. We were not happy with the secondary option and was told it wouldn’t be ready until mid January (which didn’t work for us) we decided not to rent the second studio apartment as it was unsatisfactory. We never submitted an application or signed a lease for the secondary studio apartment **** ******** **** a totally different address than what we originally applied for. The management company refuses to return our money, even though we had not applied for *** ******** and have no lease agreement. Also it was the management company that awarded *** ******** ***** to another applicant. I have a copy of the original application. We require assistance in getting our money back as it was taken with the intention to rent *** ******** ** and being held fraudulently.

    Business Response

    Date: 20/01/2023

    To whom it may concern, 

    The unit she saw that was not *** ******** *****, actual unit was *** ********  *****. She saw that as a model suit. We showed the unit to multiple people. All our Bachelor apartments look exactly the same. we had few good applications and her application was also approved. Some other person rented *** ********  for mobility issues. 

     We offered her *** ******** *****, which is exactly same apartment. First she was okay to take it for Mid Jan 2023. We even made arrangements to make it ready for Jan1,2023. The apartment would have looked the same or even better shape. She simply changed her mind and did want to rent any apartment. She stated her self in one of her emails that she found something closer to her son's college and she wants her money back. We kept telling her several times when we re rent the apartment we will refund her deposit. 

    The deposit is usually non refundable if the person changes her or his mind. But we never said no to her that we will not give her money back. We posted another add and we were trying to rent the apartment. We have suitable application now to rent the apartment . When new tenant moves in ,she will get her money back.  Thanks , Manor Park Management

Manor Park Estates Inc is NOT a BBB Accredited Business.

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