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Business Profile

Property Management

PearTree Group Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a tenant with Peartree Property Management in ****** from July 2024 to June 2025.They charged me a $25 key deposit, which is not permitted under the Housing Act in either ****** or *******. When the time came to return the deposit, it was not refunded until after I followed up by email. I have written confirmation from them that they routinely collect such deposits from other tenants as ******* addition, they attempted to charge a $250 processing fee when I requested to assign my lease to a new tenant, another practice that is not allowed under Quebec housing law. When I pushed back, the property manager responded with verbal abuse and was particularly upset that I had consulted the Tribunal administratif du logement (TAL) for *********** far as Im concerned, my personal matter with Peartree has been resolved. However, I am submitting this complaint so that your office is aware of these repeated violations, which may be affecting other tenants as well.

    Business Response

    Date: 23/07/2025

    At Peartree we do require a ***** deposit for keys from everyone as the issue of lost keys and unreturned keys does have a financial cost for replacing locks.  We are aware that the law does not allow key deposits in ******, however, the cost of a lock replacement is well over the ***** deposit amount and this minimal amount provides an incentive to ensure keys are returned. This deposit is also requested at the outset prior to signing the lease and anyone can contest this charge. If contested,it is always waved for Quebec tenants.  Contrary to the tenants claims, a key deposit is permitted in ******* and in fact written into the standard lease. In terms of the delay in sending back the ***** deposit, it is our standard practice to do this be done within 1 month of the tenantslast day. However, prior to that deadline the tenant did request the refund and outside of our standard process we provided the refund that same day.


    Regarding the ****** Assignment fee, this is a legitimate fee that not only is standard in the industry but is outlined within the lease which the tenant agrees to and signs acknowledgement of. As this fee is listed within the lease it is allowed and upheld by the Tribunal *********************************** it is not our policy to be confrontational with such fees and as such to appease the tenant waved the fee for her despite not being required to do so. We also reject any notion that any of our staff responded with verbal abuse regarding this or any other issue.  

PearTree Group Property Management is NOT a BBB Accredited Business.

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