We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Prosthodontist

Ottawa Prosthodontics and Dental Specialty Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prosthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Negligence in Treatment as a result of ignored the pain of the teeth and neglect when I asked dr ******* please! Take off the bridge that it is causing pain and very much discomfort under the pressure from the top to the bottom teeth, she just ignored my requested. Delayed Pain Relief: On February 11, 2025, I informed Dr. ****** of severe pain due to pressure from a dental bridge. I paid $241.00 on this appointment. Despite the urgency, another appointment was scheduled 16 days later, resulting in worsening pain and the eventual loss of a tooth that could have been saved with prompt care. Unnecessary Extraction: During the February 27, 2025 appointment, I requested a root canal instead of extraction, but Dr. ****** refused. This led to the wrongful extraction of my tooth, which could have been avoided with timely intervention.2. Unethical Billing Practices: Overcharge: On February 27, 2025, I was charged $2,108.00 for some photos, measurements, including a panoramic X-ray. This raises concerns about the integrity of the clinics billing practices. Refund Process: After acknowledging a $360.00 but at the beginning of the receipt process was a credit on my favor for $1108. And it was changed. The overcharge, the clinics refund process has been inconvenient and unprofessional.. The consented form for an extraction teeth is altered as it wasn't any witnesses when the consent form was signed by me. Attaching it. Dismissive Responses: Despite my repeated concerns about ongoing pain and the shifting bridge, the clinics coordinator, Ms. **** ****, dismissed my requests for reassignment to a different dentist without further examination. Threatening Legal Action: Instead of addressing my concerns, Ms. ***** communication included mentions of involving their legal team, which I perceive as an attempt to intimidate rather than resolve the issues.I have attempted to resolve these issues directly with the clinic but have not received satisfactory responses

Ottawa Prosthodontics and Dental Specialty Centre is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.