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Business Profile

Publishers

AM Productions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted company as 3 sudoku books purchased were missing the last few pages of answers for the very difficult puzzles which as a senior I needed help. Contacted the company Jan 4 by email, no response. Phoned & he said he got my email & would email me the answer sheets. Jan 18/still no response so emailed again. Feb 1 still no response so filled out their form on their website. Still no response as of today. I sent photos of missing pages in my original email to them. Next email I asked for the answers again or to mail me 3 new books that has ALL the pages. Although the cost is very small I am annoyed a company ignores the fact they errored in omitting the last few pages of answers in the very difficult puzzles. I dont know how to add my emails but did photos of the books. There are 89 puzzles per books but answers only up to 84. Since we are now going away on an extended vacation we will only be available via email not phone until March 24.

    Business Response

    Date: 03/03/2024

    We will be refunding the customers money. 

    Customer Answer

    Date: 04/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I receive their refund of money owed to me. 

    Sincerely,

    *********************************

    Customer Answer

    Date: 17/04/2024

     
    Complaint: 21272897

    I am rejecting this response because:

    It has been over 30 business days since I agreed that if AM Productions mailed me a cheque for $8, I would be

    satisfied and close this case.  However, they have NOT mailed me anything.

    As I indicated when I first put in this complaint against the company I had tried emailing them and also filling out
    their form on line.  They never responded.  I then phoned them and the male that answered said they would send
    me the answers via email but never did.

    This business has failed to honor its commitment and I would like my file to be reopened. 

    Sincerely,


    *********************************

AM Productions is NOT a BBB Accredited Business.

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