We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Auction Services

Unreserved

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Auction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:15/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 24, 2022 I showed my clients a property for sale at *** ********* **** ** ******. The property was listed by a company named Unreserved. My clients decided to make an offer and did so through the online bidding system that unreserved uses. I was listed as their Realtor and thus 2% commission + HST would be due if my clients were to win. 

    During the bidding process there was one individual who kept pushing up the bids and ultimately won. We were then advised by unreserved that the winning individual no longer wanted to pursue the sale and that my clients would be able to buy the house. I found this situation suspicious due to the owner's past history of fraud so I posted about my experience on a private Realtor only Facebook group. See owners history here: ********************************************************************************** 
    Unreserved found out about the post and decided they no longer wanted to sell the home to my client which is unethical on their part. Eventually giving in to the pressure from my clients the sale moved forward.  I have emails from them stating that they would only pay my commission if I took down the Facebook post and made a public apology. 

    Despite their bidding process being very unethical, the way they handled the situation in the end by holding my commission hostage is extremely unprofessional and borderline blackmail. I spent countless hours advising and showing these clients properties and in the end never got paid for my services despite the promises made by the company Unreserved. 

    I've also attached an email that states they kept the commission. The buyer and seller went into this transaction thinking the Realtor would be paid yet the listing company Unreserved kept it all. This is fraud.

Unreserved is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.