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Business Profile

Real Estate Development

Uniform Urban Developments Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issues are: 1. uniform put the backyard stairs in the wrong side the gas pipe line coming out would trip someone so it took them 1 year to move the stairs to the other side after 1st year tarion report and still no new sod has been applied as of today; 2. the front patio they did last summer was not filled the gap with polymetric sand, so it looks so bad and has weed grows from gap; 3. the cabinet door has missing pieces as we wipe the door surface with cloth and not only the paint but the composite material felt and we included this in 1 year list but was not in the 30 days list. we think this is quality issue when they make the door but uniform said this was not damaged(missing pieces) from 30 days list so not warrantable but my argument is that does the door was finished only aiming for 30 days? again, this would be the "uniform" quality demonstration. I have contracted warranty and customer service for last inspection which was done in late June and I still have not hear back from them as they said they would pass this to the landscaping team. I also follow up twice since June and no reply. (uniform way of poor customer service and communication?) We are known and agreed on that Uniform has excellent quality and reputation until we bought Uniform home 3 years ago and the quality has been declined dramatically (compared to previous uniform home) and warranty and customer service has been not responsive and pushing responsibility. I am not sure this would be the builder or new home buying experience I would want to experience again or refer to my family or friend.

    Business Response

    Date: 20/09/2022

    Uniform Urban Developments has followed up directly with the consumer and reached a resolution. 

    ***** ****** ********* *******

    Uniform Urban Developments

    Customer Answer

    Date: 07/10/2022

    Hello all,

     

    I am satisfied and issues have resolved.

     

    Thanks all!

     

    ******

Uniform Urban Developments Ltd. is BBB Accredited.

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