We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Refrigeration

Comfort Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigeration.

Complaints

This profile includes complaints for Comfort Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Comfort Systems has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my furnace replaced with this company on Feb 14 2023 . The model they gave was ***** MODEL NO :- PG96VTAA66120DAA ****** ** ** ********** They estimate the cost 9000 plus hst but at the end of the work they charged me $12342 We were desperate it was winter time had no heat for 2 days and we know them before they did some worked done in our house ***** I’d times so we trusted them . Later we found out that they overcharged me . So I started digging more then I find out that the ***** company website that the cost of new furnace with installation is 4500-5500 and I called few companies to find out the price and most of them are saying it will cost us between $4500-5500 eve my neighbour they got their furnace done with them and he charged them $4500 I called them and asked them if they overcharged me and we ask them the breakdown the price and let us know why our invoice us so high they fail to provide me the breakdown price I tried to reach them but their is no response. And when I asked they send me some fake invoice and they told me that my old furnace had no issues the heat exchanger was working fine. I will send you all the pictures invoice and screenshots of the messages can you pls help us to resolve this issue . I want them to be honest with their prices instead of ripping people off in future . I have attach the fake invoice he gave me when I asked him that it cost him to get the furnace from the distributor . I looked the invoice the model No is not the same that he gave it to us .

    Comfort Systems is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.