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Business Profile

Retail Stores

Canadian Tire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had to make an emergency visit to Canadian Tire at *********** in ****** We were on our way in from ******* to the vet clinic across the road, when my left rear caliper seized.When I picked up my car to my surprise were all new calipers, rotors and pads done on all four wheels.I had just had the rear brakes done in ******* about three weeks before at a cost of $527.54 and was told by them that the front brakes were all ok.Driving home from ****** I could smell rubber and the right front rim was so hot I could not touch it.I took it into Canadian tire Renfrew when I got home and it now needs more work, I was told the line was clipped and now has to be replaced. They replaced the brake like because of something they had done in ******, and once again new rotors, caliper and brake pads at an additional cost of $259.85 I have always trusted Canadian tire and I really feel I have been taken advantage of here.I have attached copies of the work orders for you to ****** should have just been the left rear that had to be fixed, the rest I was told were fine?I have been without my car now for well over a week.They should never have replaced everything; without explaining what they wanted to do. This is so unfair to take advantage like this. I was not informed that they would be doing what they did.I am now into my caliper cease issue to the tune of $1957.77 and I am hoping it is fixed.I am looking for a refund for the above amount.Thank you for your time and attention to this.

    Business Response

    Date: 23/09/2024

    We are working with the customer directly to resolve.

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