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Business Profile

Retirement Communities

Alavida Lifestyles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Communities.

Complaints

This profile includes complaints for Alavida Lifestyles's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alavida Lifestyles has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ravines/Alavida, a seniors residence in ******, owes a refund of $1,533.52 payable to my mothers estate care of myself, ***********************, as executor of the estate. The refund and amount are not in dispute. However, it has been six months since June when I followed up on getting the refund. I would appreciate the BBB helping Ravines/Alavida to courier me the cheque.

    • Initial Complaint

      Date:18/10/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad paid last month's deposit when he moved in on October 2022. He moved out August 2, 2023 and he still doesn't have his deposit back after several text and emails to the business. They have acknowledge they still owe him $3,961.22 but still nothing yet.

      Customer Answer

      Date: 14/11/2023

      Thank you for the telephone call this morning confirming that you will have a refund check ready for my dad. Please make the check payable to "Estate of ******************************" because my dad has since passed away. My brother ***** will pick up the check on Monday, November 20 at the reception of 110 Rossignol Cres in Orleans. He will be there in the morning.

       

      As per our discussion this morning, I have contacted BBB ****** and left a message for *********. I informed her that you will have a check ready for my brother to pick up and that the matter will be resolved once we have the check and will confirm with her. She is included on the email.

       

      Please confirm once the check is ready for pickup.

       

      Warm regards,

       

      *********************

      Business Response

      Date: 14/11/2023

      Thank you ***** and we appreciate your patience very much.

      I will bring the check to Promenade for your brother to pick up.

      Have a great night
      ********;

      Customer Answer

      Date: 17/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************** (by ***** - Daughter) ******

    Alavida Lifestyles is NOT a BBB Accredited Business.

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