Complaints

This profile includes complaints for Rydel Roofing & Siding's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rydel Roofing & Siding has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rydel Roofing & Siding

  206-1680 Woodward Drive Ottawa, ON K2C 0P7

  
• 

  Rydel Roofing Burlington

  1088 Glen Valley Rd Oakville, ON L6M 3K8

  
• 

  Rydel Roofing Toronto West

  1503 - 15 Bruyeres Mews Toronto, ON M5V 0A7

  
• 

  Rydel Roofing Oakville

  3536 Wass Cres Oakville, ON L6L 6G1

  
• 

  Rydel Roofing Belleville

  387 Philburn Road Belleville, ON K8N 4Z5

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had my roof done in november/december 2024, the fascia and soffit job is terrible, they came to "correct" it and did a job a 10 year old could have done better and now they won't answer me anymore. I can provide picture of the job and "correction" they judge satisfying.

  Customer Answer

  Date: 14/04/2025

  I have heard back from the company and they are willing to come and redo the work, thank you!

• Initial Complaint

  Date:21/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I requested a full quote from Rydel Roofing to install their Wakefield Metal Roofing to my home. Three hours into the job; when my roofing had been completely removed I was contacted by a **** who told me I owed $6000. to pay for more than 42 sheets of 3/8" plywood, since they deemed my tongue and groove unable to provide a proper base for their metal roofing. There was no such possibility mentioned in the quote I signed. I agreed (after much negotiation) to pay for the plywood, and tax, plus a reasonable amount for installation ($2500. tax incl.) After the latest storm my deck was thirty inches deep and I kept hearing loud crashes as the ice fell on my deck. One of the men who clear my front and back walkways were struck by falling ice. When I contacted Rydel Roofing their response was to offer a quote to install ice dams as per code.If this is code...why were the dams not initially added to my quote as well as the "required for their roofing product" plywood underlay? They were told at the start that it was a 75 year old home; and had tongue and groove board under the roofing. Since they were aware they required plywood to replace the tongue and groove; and the ice dams were required for the install to be "up to code" (their words) why were these costs not included in my original quote?After the first attempt to extort me, I told them I thought it very bad practice to make additions to an agreed upon price, and if they changed that practice I would not publish detrimental reviews. Obviously they decided not to include the required protective ice *******-planning to recoup the difference for their outrageous plywood charge when I discover the dams missing. I am 69 with four crushed lumbar vertebrae so could not climb on the roof to check they were installed. I trusted the work would be completed properly.I want the ice guards installed to protect my 26 foot long deck, and my front walk and entrance (another 30 feet).

  

  Business Response

  Date: 19/03/2025

  Dear *****,

  We appreciate you taking the time to share your concerns, and we want to clarify our position regarding the work completed on your home.
  First, we want to reiterate that all work was completed according to professional standards, building code requirements, and the signed agreement you approved. As outlined in our contract, snow guards and ice dams were not included in your initial quote. These are optional additions that some homeowners choose based on their specific needs and property layout. If you would like them installed now, we are happy to do so for the specified price you received. 

  Regarding the plywood underlay, this was an unforeseen structural requirement discovered once the existing roofing was removed. As we discussed at the time, your original tongue and groove decking did not meet the necessary substrate requirements for metal roofing installation. While we always aim to anticipate potential additional costs, structural issues cannot always be fully assessed until work is underway. The additional plywood was necessary to ensure the integrity and longevity of your new roof, and you agreed to this adjustment before the work continued.

  We also want to address your claims of "extortion" and "bad practice." We provided a detailed contract, communicated transparently about necessary changes, and even extended a significant discount as a goodwill gesture. Additionally, we had a verbal agreement that no defamatory comments would be posted online. Despite this, your statements misrepresent the facts of the project and contain misleading claims about our business practices.

  While we value our customers and strive to provide the best service, we will not tolerate false or damaging accusations. We have fulfilled our contractual obligations in full. If you require additional services, such as snow guards, we are happy to provide a quote and enter a new agreement for additional services rendered.
  

  Please let us know how youd like to proceed regarding the snow guards.
  
  

  Best Regards, 

   

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pic added a new metal roof in May, we are getting water in the attic. I have contacted them several times over the last 4 days and have not received and kind of contact

  

  Business Response

  Date: 20/12/2024

  Dear Client, 

  We apologize for the miscommunication. It is our understanding that our team has since contacted you and arranged for everything to be taken care off. Don't hesitate to reach back out to us if you have any further questions or concerns. 

• Initial Complaint

  Date:25/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have pictures. The company Rydel Roofing put on defective shingles and they didnt inspected after they were done. Why were they put on in the first place but they had to come back after completing the roof. Brand new roof should not require a patch job multiple spots its Even stated on the bill that I requested them to document it, they did not fix the ones that did not lineup properly. I was told because the house was not square plus there are spots where the sand a stone and the shingles is not really there and the tar is First coming through. They didnt say about that they wouldnt do anything about it. 20 year warranty I dont think so. Cant get them to put it on right the first time.I tried putting pic wont Allow me too

  

  Business Response

  Date: 14/11/2024

  To whom it may concern,

  
  The roof at ****************** was installed in July-August of this year using IKO Cambridge shingles. After the installation was completed, we discovered that 2 out of the 40 bundles had a defect. Upon identifying this defect, Rydel took full responsibility and covered the cost of replacing all defective materials. The customer expressed satisfaction with our teams response. After one day, however, a single shingle was found to have been missed. In response, Rydel promptly dispatched our team to the property a second time to replace the missed shingle. During this visit, we conducted a thorough inspection of the entire roof, confirming that both the workmanship and material quality met our standards. As a gesture for the inconvenience, we offered the customer a $250 discount, which led to the customer issuing a full and final payment. A few days following receipt of the final payment, the customer reached out again with concerns about the roof. We are willing to revisit the property a third time to conduct another inspection, ensuring that everything remains in top condition. The client is covered under both our workmanship warranty and the manufacturers warranty, entitling them to request such an inspection if they remain uncertain or dissatisfied. Based on our data and inspections, we believe the roof is 100% completed to our standards, and we do not see any defective products currently on the roof.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rydel re-shingled my neighbours roof.After the professional looking Rydell employee left in his new vehicle an old beat up oil leaking half ton truck showed up and a couple of shady characters got out to start the job.Two days later I went out back to discover that they had taken off all my Cedar siding on the side of my dormer..As I was talking to these roofers a Rydel employee standing there listening to the conversation. I got a business card from the roofer ( which was not Rydel Roofing ) Rydel employee approached me with his business card. Later on that he shows up and makes the roofers put on Rydell t shirtslol A day later they started taking the shingles off the front of the roof and I advise them to stay on the property linethey did not and encroached on my roof. . I called ************************* of Rydel and he will try to find shingles that match. I told the on site roofers that this was unacceptable and they told me that *** told them they would have to pay to fix the issue as they were sub contractors.The job wrapped up I went out back to see if the siding was back on my dormer..they replaced the cedar siding they damaged with Pine?.I called *** again, I expressed my concerns about the front roof and the pine siding..He said they would replace the pine with cedar and they were unwilling to do anything with the mismatched front.I called *** after two weeks to see when my cedar is getting replaced and he told me they are busy and will get it done, I called again the following week and *** said he cant find wood siding that colour.I said you can buy Cedar at ***** **** or Home Depot..you stain it gray and it ages over timehe reply was Oh..that explains it..Another two weeks go by and I after numerous unanswered calls I emailed to see whats going on..he said after speaking with my supervisor the siding replacement we already done to your house will unfortunately be the extent of work we are willing to do..they Lied to me on several occasions!

  

  Business Response

  Date: 15/09/2023

  We are terribly sorry to hear this complaint from ***. Our clients property line and his are connected as they are townhouses. We did in fact need to remove ***'s siding in order to properly flash our clients roof meeting his wall. Due to ***'s siding being old and brittle, this was challenging to do without damaging a portion of the siding. After discussing this with *** we have settled on replacing all the siding in this section to achieve the desired uniformity that was originally present. 

  Customer Answer

  Date: 15/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will wait and see if they         ( ****** ) follow thru with their promise to address my concerns. I will follow ** in two weeks,
  Sincerely,
  
  *******************