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Business Profile

RV Dealers

Ottawa Camping Trailers Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since the day of purchased I was lied to and promised false information.... Upon pickup on week later I wanted to cancel the contract as the trailer I purchased was falling apart and was promised to rectify the issue I am now one year over the date still have no repairs done... I have all emails to confirm and any phonecalls made to the company recorded .... Any more proof needed will and can be provided to help my cause .... And please do look at the one star review on their google sites review

    Business Response

    Date: 02/08/2022

    We have taken necessary steps to help best possible out come, We have responded to all service requests as well looked into repairs of the trailer. We have also offered to Tade the customer out of their trailer. We will continue to help repair the trailer. 

    If the customer wants more guidance he can always contact ****** ****** 

    Customer Answer

    Date: 03/08/2022

    I am rejecting this response because I am the one one that reached out about a trade in and never got a response from it. As well you will see my picture as I have reached out over a year ago to ****** ***** about my claims and never got a response from them. Their is a photo of my last response to repairs and never heard back from Ottawa camping after I sent more questions about their last response
    Sincerely,

    Business Response

    Date: 04/08/2022

    It has been over a year, ***** has talked about trade in. We have exhausted all avenues with this. We are willing to work with customer to have repairs done. trailer needs to be brought into our dealership to have repairs completed. We will be going through the ****** ***** warranty department to have repairs.

     

     

    Customer Answer

    Date: 05/08/2022


    I am rejecting this response. I will be bring in all the conversation affiliated with Ottawa camping to you in person and also the ****** ******** ******. There is not on single talk about a trade in any conversation nor have I had it on phonecall with ***** or ******. Repairs have been neglected since day of purchased. When I went in every time in person I was told they would contact me by phone which I never recieved until I said I would make this public on email.then I had someone come in the fall to look at it which took over a year to even have some look into it. Also I had to chase to find what was going about repairs instead of me hearing from them. So over a year I've had leaks water damage the place smells like mold. Which could have been avoided weeks from purchase instead of having more issues with mold smell and ect....



    **** ***** ***** ******

Ottawa Camping Trailers Ltd is NOT a BBB Accredited Business.

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