We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Seeds

Gaia Organic Seeds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seeds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 26, I purchased plants from this business. Due to a severe storm the previous day, he was having difficulty with his point of sale terminal (cell towers were down not far away from his location). I thought the transaction didn't go through, so I e-transferred the funds.

    On June 11, I emailed him when I realized that I'd paid twice - both transactions went through (each one of C$276.85). He replied the same day, asking which email address to use (a weird question given I'd just emailed him), and I replied on June 12 to send the refund to the account I'd contacted him with. I never received the refund.

    On September 8, I reached out again to say that I hadn't heard from him, and if he didn't reimburse me, I'd contact the *** as well as comment on the local "edible gardening" facebook group where he normally gets a lot of recommendations. Once again, no reply at all. Now that the gardening season is over, I'm considering going to Small Claims Court, except the fees are nearly as much as I'm owed! Can you help? I just want a refund of the duplicate payment. It's a lot of money.

    I am happy to share with you bank statements and credit card statements and the emails in question, if you can help. (I'll black out unrelated purchases and account numbers, of course).

    Business Response

    Date: 10/11/2022

    Hi There, 

     

    Our email server has problem delivering to our inbox. 


    We have corrected the issue and have processed Aliza Runder Refund. See attached interact receipt for reference. 

     

    We have since replace our email service provider from RackSpace to Google Workspace. 

     

    Thank you  for your patience and understanding. 

     

    Let me know if you have any questions or concerns. 

     

    Thank you

    ******

Gaia Organic Seeds is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.