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Business Profile

Short Term Rentals

Minto Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a townhouse from Minto in Nov.2024. By then they only did the major jobs and left every detail to the warranty department. I had a huge issue with the quality of the fits and finishes and uneven floors so much so that they had to resand the subfloors to make them smooth and ******* the meantime, I had some faulty floor boards that had to be replaced but according to the contractor, the product has been discontinued. I have been waiting for months now, 6 months to be exact, and to this date I am not sure if they found the right product.I want the BBB to get involved and have them replace the whole floor , as I am not ready to furnish a brand new home with discontinued mismatched floor boards.

  • Initial Complaint

    Date:23/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I know it's near the holidays, but everytime I try to get something done, emergency or not, I get ignored by the company. 2 months ago I requested an emergency change of the locks because old roommates left with no notice and wouldn't give back keys. Still haven't heard back from them. It's not an issue anymore but still. Now since last night Dec.22-23 through the snow storm, metal paneling on the side of my house blew off and its dangerous. One piece is still hanging on, but because of the wind, it keeps slamming on the side of my house making loud noises echoing throughout the house. I waited until 8am, since it was all night and didn't get sleep, to notify the emergency line. They told me they will contact the super, but everytime that has happened I've been left ignored like the lock changing incident. Any help before the holidays would be beneficial since we pay a lot to stay here and the place is falling apart. Also the garage door has been messed up for over a year and the inside of garage roof has been falling part since I moved in (1yr 3months) with no repairs. Just need things fixed, with the main thing at the moment being the dangerous outside metal paneling, please and thank you.

Minto Apartments is NOT a BBB Accredited Business.

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