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Business Profile

Skin Care

Terra20

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 17 2023. I followed up a few days later to make sure they had received my order and find out the status as I had not received any emailed confirmation. They told me the order would be processed between 2-5 business days. Terra20 informed me on April 25th (sent approx at 4pm) that some items were unavailable and that they would ship the remaining items. I emailed back as soon as I read the email to cancel the order ( around 8pm) as I did not want it without a crucial part of the order. They wrote back that it was too late as they had already shipped it (with NO consent from the customer) and said I was responsible for sending it back either by paying for shipping or returning it to the store. I sent additional
    Emails asking for a return label as stated in Terra20’s website and was refused. I even called the warehouse and the manager would not listen or allow me a word in, simply repeating that it was not her fault. Then when I asked to be listened to, she hung up. I’m glad I checked on *** since there is another similar complaint on here from 2021. It’s seems to be a pattern, beware.

Terra20 is NOT a BBB Accredited Business.

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