We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sleep Apnea

CompleteRespCare.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

This profile includes complaints for CompleteRespCare.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CompleteRespCare.com has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a fee of $300 for a CPAP trial, which was specified as non-refundable. I had no issues with that, thinking it was only fair the company would charge for the service. However, the first 4 nights where I attempted to use the ***** it would not work. I took it back to them 3 times, and 3 times they said they adjusted it and should be okay. On the fourth morning, I simply returned the machine, told them this was obviously not going to work out, and asked for a refund. I was of course refused, reminding me it was non-refundable. Well, true if the service is provided, but no service was provided. I instead had to start over with the company ******** in ******, who by-the-way, do not charge for trials. I simply want my $300 back since I was never provided any service. There are other issues that came to light when I compared this company's quote for the purchase of a ***** to the Wellwise quote, which shows actual fraud on their part. However, since I did not buy the machine from them, it has no bearing on my complaint.

      Customer Answer

      Date: 02/12/2024

      In my original complaint, I mentioned possible fraudulent activity on behalf of this company. If you examine the two quotes attached, you will notice the absence of a humidity chamber on the Wellwise quote. When I questioned ********, and 3 other companies about the omission, I was informed that the item comes with the **** machine. This company chooses to separate it from the machine, and sell it for an additional $150. To me, that is absolute fraud. Also note the filters on both quotes. Two packs of filters for $200, versus two packs of filters for $9.99. This company preys on people with critical medical needs for all they can get... Legitimate scamming is what it is.

      Customer Answer

      Date: 23/12/2024

      Is there any other way to get these people to respond? Can they just ignore the BBB like that without consequence? 

      Customer Answer

      Date: 22/01/2025

      Coincidently, the company contacted me this morning to advise me that they will be refunding the full amount of $300. This came about after I sent them a registered letter, telling them I would be filing a complaint with Consumer Protection Ontario, if this could not be resolved in the next 3 weeks. Although you were not able to get any response from them, I still appreciate the support you have provided. Thank you very much for staying on top of this complaint.

      Regards,

      ****** *********

    • Initial Complaint

      Date:02/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* Respironics medical device from complete cpap care located on
      Innes rd in Orleans on March 6, 2017. In the 5 years that I have had this machine I have never received any followup from this company. Recently I have become concerned that the machine was not working properly. I was not getting the benefits that I should have. I went to the store to get the machine checked and the clerk did a diagnosis of the machine and she had to make some adjustments. She also suggested that I change from the nose piece to the full mask which I did purchase. Since then my sleep has improved but now I have dry mouth because the humidity function does not work.
      There has been a recall from ******* on the machine that I am presently using. I talked to the clerk on September 1 and advised her that the humidity function was not working and asked that I be put on a priority list for a replacement machine and she refused because the warranty had expired. I fail to see how this would be a factor as the machine is recalled and all of them will be replaced. She gave me the number for ******* and I called them and they say that all replacement machine will be sent to the provider and that they have started to send replacement machines to providers.
      I feel that Complete Cpap care does not take my health seriously and are not very helpful. They have never done follow up in the past. I had chosen Cpap care because it was recommended on the list I was given at the hospital I now greatly regret that decision.

      Business Response

      Date: 21/09/2022

      Hi there, 

       

      The machines are indeed under recall from the manufacturer and the machine is out of warranty for any defects, however we are working hard to come to a solution for this patient so she can maintain her CPAP therapy until a solution has been determined. We will be in touch with the patient soon with an update.

       

      *** ******* ********** **** *******

    CompleteRespCare.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.