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Business Profile

Sport Club

One Soccer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sport Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October, I was over charged on my credit card. The cost was supposed to be $12.99 for a soccer subscription. I was charged $15.00. I asked for a refund as I was unsatisfied with the product they have provided and they have refused to provide me with a refund for the over charge.

    Business Response

    Date: 25/03/2024

    Dear ****** ******** ******,
    I am writing in response to a complaint filed by Mr. ****** regarding our pricing. Mr. ******'s complaint does not seem to accurately reflect our pricing structure.
    Our pricing for the service in question is $12.99, plus applicable taxes. In the Ontario region, this would make the total cost $14.68. We believe this pricing is transparent and clearly communicated to our customers.
    We would appreciate it if you could review this matter and provide any assistance in resolving this misunderstanding.
    Thank you for your attention to this matter.
    Sincerely,
    ***** *******
    Onesoccer customer service team.

    Customer Answer

    Date: 27/03/2024



    Complaint: 21208745



    I am rejecting this response because: Firstly, There is no indication on their site that states taxes will applied. Secondly, I am completely unsatisfied with their productions as well games being shown over their so called "rights". There was very little Canadian Content and not worth even $12.99 let alone the over $14 surprise charge. 

    I am a dissatisfied customer and would like a refund in full for the lack of transparency and content. Lack of Concacaf games and Medal games. Only showing Canada as well and not other countries when I as a customer appreciate the game in it's entirety not just Canada. So, once again with the lack of display and content I would like a full refund.  

    The site and channels are not and were not worth it. 

    They obviously also lack funding if they are making a big and pety deal out of $12.99 turning into $14+ (which is not as advertised).




    Sincerely,



    ******* ********

    Business Response

    Date: 28/03/2024

    Dear ****** ******** ******,
    We are writing in response to the refund request filed by [Customer's Name], regarding their subscription to our service. We appreciate the opportunity to address this matter.
    Upon reviewing the details of the customer's account and their complaint, we found that the customer used our service continuously for three months prior to requesting a refund. Additionally, the customer has raised concerns regarding taxes, which is a standard component of our billing process and applies to all subscribers.
    As per our company policy and terms of service, we do not issue refunds for subscription charges (Specially taxes) after the service has been utilized. While we understand the customer's frustration, we must adhere to our policies consistently for all subscribers.
    We regret any inconvenience experienced by the customer, and we strive to provide excellent service to all our subscribers. We have provided assistance to the customer in canceling their subscription to prevent any further charges.
    Furthermore, we kindly request clarification from the ****** ******** ****** on whether I should seek approval from our accounts team before processing any further refund requests. We believe it is important to ensure that refunds are handled fairly and in accordance with our policies, especially in cases where customers have utilized our services.
    If the customer has any further questions or concerns, we encourage them to contact our customer support team directly, and we will be happy to assist them further.
    Thank you for your attention to this matter.
    Sincerely,

    ***** *******
    Onesoccer customer service.

    Customer Answer

    Date: 29/03/2024



    Complaint: 21208745



    I am rejecting this response because: First of all... if i used it for 3 months... please provide proof as i was not charged for 3 months... so therefore, their own policies failed themselves. I would not use their crap system for 3 months even if they paid me... 

    I would like a refund immediately if not, I will file for an actual court appearance from an actual lawyer for way more than $14  just to prove my point. So if they are willing to speak to a (my) lawyer, than we can close this case and I will open a court case.

     




    Sincerely,



    ******* ********

One Soccer is NOT a BBB Accredited Business.

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