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Business Profile

Tile and Marble

Masterpiece Granite & Marble

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently built a home and bought our countertops from this company. I begged to see a full slab of the sample before purchase but they guaranteed the slab would be identical to the sample as it’s “man made” This slab is not at all identical - it looks awful and their staff even admitted it. I have contacted them on multiple occasions and they told me to “pick a new slab” so they know that it shouldn’t look like this. However they’re telling me that my only option is to choose a new countertop from the same manufacturer (not any from this supplier). I looked and that manufacturer has nothing even close to what we had chosen. They are now having the supplier try to contact me with no set Time beforehand and I have a full time job where I’m in meetings 90% of the day - I can’t just pick up the phone. Further I have no business discussing this with the manufacturer, I didn’t do business with them, I didn’t pay them and I didn’t buy directly from them. Master piece granite is now avoiding me and I believe trying to wait out my warranty which is coming up very soon. Please help us.

Masterpiece Granite & Marble is NOT a BBB Accredited Business.

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