We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Ottawa Metro Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:18/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2002 Honda Civic was towed by Ottawa Metro Towing on May 31st., 2024. On Saturday, June the 8th, I found out my car was missing. After calling 311, I found out Ottawa Metro Towing took my vehicle. When I arrived at Ottawa Metro Towing, I found out my vehicle's rear bumper was touching another vehicle. Minor scratches caused by this. My driver side door was unlocked and my parking brake was down. As soon as I get inside, I noticed my driver side door was forced open. The door trim (plastic weather trip) and door frame paint were damaged. My inside door panel has numerous scratches. My window tint was scratched on numerous places as well. I immediately asked to speak someone at Metro Towing and nobody wants to talk to me. They repeatedly told me, "You are leaving and we are done talking." When I couldn't talk to anyone from Metro Towing, I went home. After I got home, I saw more damages on my vehicle. Aside from my rear bumper scratched by touching another vehicle when parked, my front bumper was damaged too. Something dropped on my front bumper, as the result, there were vertical scratches on my front bumper. Now my vehicle is leaking water in the rain and on the highway, it whistles loudly. I do understand my vehicle does not worth a lot of money, but I kept it in good shape as evidenced by the fact this vehicle still runs on the road. All those damages I mentioned are caused my Metro Towing and they refused to take responsibility for the damages caused by the towing. I want you to know that nothing was missing from my vehicle including cash. City of Ottawa legal department told me to contact Ottawa Metro Towing and they never responded to my e-mails. I would like to know what my options are and how can I get this issue addressed. I also want to prevent this from happening to other vehicles being towed by Metro Towing in the future. Thank you in advance and have a nice day!

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for two days of storage for a towed vehicle. It was dropped off after 8pm on July 4th and picked up the morning of July 5th. I called as soon as the vehicle was towed and asked to pick it up right away but was told I had to wait til the next day. I shouldnt be charged for two days of storage when it was stored for less than 24 hours, especially when I wasnt given the option to pick it up the day of. They say they are 24 hours but they told me on the phone I can only pickup a vehicle between 8am-6pm

  • Initial Complaint

    Date:24/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 29th during a blizzard my car slid to the side of the road very slowly (5kph) and gravity took over and I slid about half way into the ditch. Now my car was still running when we came to a stop. I tried to leave a sign but it was a blizzard. I had arranged to have my car pulled out but Ottawa Metro Towing got to it first. They pulled it out backwards (from the rear) and right onto a flatbed while the front wheels were locked. When I went to pick it up I can tell it was pulled off the truck and it didn’t start. I asked them if they would fix it but they just shrugged shoulders. The damage they did was to strip the timing gear. It’s taken me awhile to ask for help but I’m on medical leave ODSP with cancer and I only get a small stipend each month. Not having my car (still have 4 payments) will push back all my appointments and operations for months. Is there anyway to sue the company to fix or replace or money to get a used car? Does anyone win against a towing company? So far I’ve paid out $844.10 to the tow company and roughly $600 for the mechanic to tell me what’s wrong and how it could have happened. I look forward to hearing from you. Hopefully we can get something out of them.

  • Initial Complaint

    Date:21/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed on Feb 20th by ottawa Metro towing. Their driver damaged the outer tie rod while towing. I was only passing through ottawa from a trip in Quebec and stopped to see a friend. I was supposed to my driving back to Toronto the night of February 20th because I had work on February 21st. They offered to repair the car’s damage however I requested they tow the car to Toronto since it’s a lease car and should be taken care of by the dealer. They refused and said it either gets fixed by them or I can drive it off the property as is and it no longer becomes their problem. After lots of back and forth I decided to let them fix it since they said It would be fixed by morning. They told me to come at 7am the next morning. They did not provide a rent a car or accommodations even though I live in Toronto and had no where to stay. They did not reimburse for ***** or offer any solutions. I come the morning of Feb 21st at 9am instead of 7am so they have time to fix the car. I arrive and they said it was fixed but they ordered a replacement part which what unavailable everywhere in ottawa and it would arrive the following morning. They did not try to contact me and tell me this, I had to take an **** to find this out. I tried to explain that I could not wait another day and I needed them to be able to provide me with solutions to accommodate the wokr I was missing and that I do not live in ottawa and had no where to be. They refused to help and said that I had to wait for the replacement part to arrive the following day. I ask continuously asked for things in writing and they refused to provide any evidence. They are making me stay in town for two days to get this fixed and won’t let me fix it on my own means because they won’t cover it. They also won’t provide hotel accommodation or reimburse me for the ***** I used to get there. I have a voice recording of the behaviour of the buisness owner and his consistent refusal to talk to me. I just want to go back to work.

  • Initial Complaint

    Date:31/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed by these guys on Sunday night. When I went to pick up the car my front lip was damaged. I went to them and said you guys damaged my front lip. They told me to go claim it from insurance and that they won’t do anything about it. My insurance won’t cover a $400 part as it’s not past the $500 deductible. Then the guy tell me “don’t drink and drive then” with a smile on his face. I was not convicted of a crime hence why my car was released the same day. He also tells me to prove they damaged the front lip. I have a lot of pictures showing what it looked liked before they towed it and if you see the picture it shows oil from the flat bed on my front lip showing it scraped and damaged from poor handling on the flat bed. I was also not the first to deal with this issue with these guys i have many messages from friends saying they had similar issues where their cars were damaged and were told to screw off by the business. How are these guys legally able to operate? Someone needs to stop these guys and revoke their licence.

Ottawa Metro Towing & Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.