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Business Profile

Window Glass

M&T Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped by M&T Glass October 2023 looking for hardware (replacement rollers) for my patio screen door. I provided the part sought and an order was placed. Following parts challenges, it was then suggested I drop off my screen door mid-November, since they were confident shop staff would be resourceful and could offer a fix After countless store visits, inquiries and aggravation, excuses and apologies continued ranging from supply issues, staffing challenges, unexpected staff out-of-office service calls and just being too busy. Having lost patience, I decide to visit the store March 15 AM to retrieve my *************** and take my business elsewhere. The lead employee advised me the door could not be found and offered a new replacement door. As I waited, surprisingly the old door reappeared, new screening installed hardware too? My wife was home for the delivery, noticed the discolored door (we replaced all our windows and doors a few years back) and mentioned it wasnt ours. Nevertheless, their staff attempted installation, realized the rollers and locking mechanism did not align, did not fit the opening, and returned with it to the shop. An email from the store let me know the rollers needed to be shimmed to fit and mentioned the door was repainted. I would have expected well-trained staff to be fully aware how to fit a simple screen door, confirming again in my view the door was not ours.Keeping in mind my door was never properly tagged at time of drop-off according to feedback received, an old frame was likely found in the warehouse, painted, screening mounted and offered up to be delivered to my 'doorstep' in hope of putting an end to this charade. I wasn't interested. My expectation is to receive compensation for the loss of my property totaling $350 + taxes but *************************, the owner is unwilling to go further.

  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a quote early February 2023.,Gave a deposit of approximately $1600. After finally wondering what was going on,they came in early May 2023 with wrong parts. They could not do the job, and left after an hour. After several emails, phone calls ,and visit to store,they promised over and over again they would get back to us. Promised over and over again to get back to us. *** was supposed to take care of our file,but it is now July 10th 2023,and we've heard nothing

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 10th of April I contracted M&T Glass to replace 7 window panes and to fix a shower door.
    **** ***** ************  We agreed on a date and time to have installation done and shower door fixed. When the installation date came, no one showed up. They tried to tell me first that the technicians were at my house and their second excuse was that they sent the technicians to a house with a client that has the same name as mine. I guess they think I'm an idiot. Took me well over 3 hours on the first day to try and get some resolution. I had to take another day off for them to call. They did not fix the shower door but was quick at charging my credit card for the balance of the work, which is not done. I spoke to *** and the ********** ******* who assured me that they would compensate me for 2 work days lost and that I would be called back within the hour. It's been 10 days. I am asking for them to return $500 of my funds. I would also like to ask why they kept my credit card number and decided to just charge it. Unethical company.

  • Initial Complaint

    Date:28/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    APPROX. DATE AUGUST 18 ORDER PLACED THEY TOLD ME DELIVERY WOULD BE 2-4 WEEKS. HOWEVER WHEN I FIRST ENQUIRED ABOUT IT THEY TOLD ME 2 WKS. (WHEN I WAS TALKING TO THEM THEY EVEN TOLD ME THAT THE PLAINER THE CUT THE BETTER DELIVERY WOULD BE SO I TOOK THE PLAINEST FINISH|.. SEPT. 21 ENQUIRED ABOUT DELIVERY NO APOLOGY OR CALL FOR DELAY BUT ONLY SAID ETA OCT. 14. NOV. 14 NO CALL OR EMAIL FROM THEM, EMAILED THEM ABOUT DELIVERY EMAILED THEM AGAIN NOV 18 AND NOV. 22 . STILL NO ANSWER. I HAVE ALL THESE EMAILS THAT I CAN SEND YOU. I ALSO TRIED NUMEROUS TIME TO CALL THEM BUT NO ANSWER AND THE MACHINE TELLS YOU TO EMAIL THEM. I EVEN TRIED TO REACH OTHER PEOPLE IN THE COMPANY TO TALK TO SOMEONE BUT NO ANSWER FROM THEM . ORIGINAL ORDER AUG 18 COST APPROX $1400.00 DEPOSIT ON VISA $713.47 . I EVEN ASKED THEM THAT IF THEY WANTED TO CANCEL ORDER AND GIVE ME A REFUND I WOULD ACCEPT THAT. WITH ALL THESE EMAIL AND CALLS I HAVE NEVER HAD A PHONE CALL OR AN EMAIL FROM THEM ABOUT DELAYS UNLESS I CALL THEM OR EMAILED THEM., APOLOGY ONLY GIVEN WHEN I SAID IN AN EMAIL THAT THEY HAD NEVER EVEN APOLOGIED. . THANK YOU FOR ANY HELP YOU CAN OFFER. RESOLUTION: VERY SOON FIRM DELIVERY DATE OR FULL REFUND.??????
    **** G. ******* TEL: *** ********* P.S.: EMAILS SENT TO THEM CAN BE SENT TO YOU IF YOU GIVE ME A REFERENCE NUMBER AND AN EMAIL ADRESS WITH AN ATTN. TO NAME. I DO NOT KNOW HOW TO UPLOAD EMAILS BUT THEY CAN BE FORWARD. THANK YOU

  • Initial Complaint

    Date:26/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    I contacted M&T Glass in December 2021 about replacing a broken window in my house. In Early January 2022, they sent sales associate to my house to give me a quote and book an appointment. The sales person said that they would probably install the window at the end of February 2022. I paid a deposit of $345.90 on January 5th 2022. In early February 2022 an installer came to take measurements of the window that needed to be replaced. At the end of February the installers never came. I called M&T Glass early March 2022. They never returned my phone call. From March 2022 to August 2022 I kept calling them and emailing them to either have my window replaced or to refund my deposit. In August I sent an email notifying that I would file a complaint with the ****** ******** ****** (***). They called me back on the same day. They told me that my window was going to be replaced on October 17th 2022. My window has not been replaced. I sent them an email asking for my money back. They still have not responded. I'm hoping that the *** can help me get my money back or have the job completed.

    Thank you,
    ***** *************

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We put a down payment on a window insert back in May 2022 and have repeatedly been told that the product was late due to product / labour shortages - that is fine but mid Summer they indicated that the product was in and someone would call us back to schedule an install. We called and heard the same messaging back 3 times now and still no one has contacted us. We've called several times, left several voice messages and emailed without any correspondence back. Probably the worst service I've ever encountered.

M&T Glass is NOT a BBB Accredited Business.

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