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Business Profile

Window Installation

BestCan
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See the attached documentation. We want to register a complaint against BestCan for failing to perform work to meet Ontario building code. We also would like the complaint on file with *** due to the significant number of problems encountered and BestCan's failure to resolve them. ********** ******** *** ********* ** *** ****** ****** ***********************************************************

    Customer Answer

    Date: 17/01/2023

    We received an email that you have not received a response from BestCan involved in the complaint.

     

    BestCan contacted us and offered to reimburse us for the damaged hangers and faulty workmanship.  It wasn't a pleasant discussion. They are in complete denial that they did anything wrong.

     

    We picked up payment last Wednesday and signed a letter.

     

    The whole thing really saddens us.  This was a great company which we had used many times over the years without any issues on workmanship.

     

    We have no confidence that a similar situation won't occur again given the attitude of the owner handling this over close to the past year.

     

    Thanks for your help in this matter! It has been a very long and stressful problem that we are glad to finally see some closure, though we now have to get the work redone again.

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