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Business Profile

Windows

Pella Windows & Doors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The 5 large wood double hung windows we purchased in 2023 have been leaking water into the wood trim in the interior of the house since they were installed. The water condensation accumulates in cold weather all around the interior glass and frame components and then tracks and concentrates the water to allow it to collect along the wood base on the interior of the frame and then penetrate into the house through the wood trim seals. We have reached out for help over a dozen times and still have no response with a solution. The wood window frame is already damaged with peeling paint and the wood is already showing signs of softening and rotting. Completely unacceptable result and the company has been dodging any responsibility for this serious issue.

  • Initial Complaint

    Date:23/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have previously had Pella install windows and doors at my property at ****************. They now require service as it has been several years since the doors were installed and some parts have come loose from general wear and tear. I filled out Pella's service request form and was advised I would hear back from them in 3-5 business days. It has now been over two months and the service has not been scheduled. I have emailed multiple times and receive a confirmation of receipt stating a response will take 2 business days. I have previously had Pella service calls and was generally happy with the quality of care, but it seem they are unable or unwilling to service the products they sell.

Pella Windows & Doors is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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