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Business Profile

Tuxedo Rentals

KM Bridal Outfitters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't remember the date for the transaction but the cost was $423.75 plus $50.85 for alterations. I was called on July 19th 2023 for a fitting. We agreed on the date of purchase that she would fix the straps and let out the waist a bit. We were told that on the day of purchase it would be ready at the fitting to take home. When I came into the fitting I found that the straps were cut out of the dress and not reattached. Along with that there was holes in the dress in the skirt and at the top on the back. The lace was also pulled and quite a few spots and the button loop was broken. Lastly, the lace was sewed to the lining so now the dress fits fine while standing but I cannot sit down the in dress as if I do I will rip it. We ended up taking it home as we didn't want her to ruin the dress any more. She knew the holes were there and in order to fix them she was going to attach a piece of applique that didn't even match the dress. My dress is ruined and my wedding is in 1 month. I am beyond frustrated. Now I don't have a dress for the wedding. When we told her we were just going to take the dress home she got really ignorant with us and instead of a garment bag she wrapped it in a garbage bag/ plastic drycleaning bag.

KM Bridal Outfitters is NOT a BBB Accredited Business.

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