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Business Profile

Auto Repairs

Precision Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to precision auto to have my power steering motor replaced around 18/Aug/ 2022. It was a coast just under 2500$.I've have lost all my steering less then 5 months later 7/Jan/2023. They will not cover the 1000$ to tow and replace the faulty part.

    Business Response

    Date: 10/01/2023

    Customer called in to say that he has lossed power steering again, he is assuming that it is the steering gear again. We have yet to look at vehicle.   If it is that again... then the part itself is covered by warranty and is out of the 90 day labour warranty.  We fixed the vehicles don't make the parts we install.  We did just had coverage covered for ****** for a wheel bearing recently that is was out of warranty for over 6 months.  Yes it is a bad situation but its a parts concern.  The part itself for this repair is 1600.00.  I spoke with ****** yesterday and I had reached out to my parts rep to see if there was something we could do for him since it was  a short period of time and was waiting for an answer.  I was in the process of trying to help him with labour coverage. And now I am responding to this.  Sorry its a bad situation

     

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