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Business Profile

Plumber

Publow's Plumbing Ltd.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Publow's Plumbing Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Publow's Plumbing Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:26/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a cracked sink replaced by Publows. The materials came to $363 and I was charged $1100 in labour. There was a plumber and an apprentice. They were here 3 times and never stayed longer than an hour.

      Business Response

      Date: 28/10/2024

      ****-**** ***********,

      I am sorry that you feel this way. This was not an "easy" and fast fix as you seemed to think, hence being there on 3 separate occasions. Our team always works in pairs with a plumber and an apprentice, that being said our first team left our Perth office and went to your home in ************ where they first troubleshooted and uninstalled the sink you had cracked. The uninstalled sink was not a regular shaped sink which means the sink replacement did not fit. This meant we had to come back with a special ordered sink. Our team then left our shop to then install the odd shaped sink. Once the sink is installed you have to wait 24 hours for the proxy to set. The next day our team then again went to your home after the 24 hours to reinstall the faucet and drain on the new sink.

      I am sorry you feel this was expensive. As you see on our labour price how much it is to pay our tradesmen. 

       

      Thank You

       

      Customer Answer

      Date: 28/10/2024

      Complaint: 22476910

      I am rejecting this response because: I'm to pay $1,100.00 in labour for not even 3 hours work.  I was Never given a quote.  

      I could have replaced the whole cabinet for that.  I feel totally taken advantage of.  I am a Senior on a pension...very difficult for me to pay.




      Sincerely,

      ****-**** ***********

    Publow's Plumbing Ltd. is NOT a BBB Accredited Business.

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