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Business Profile

Car Dealers

Peterborough Hyundai

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Mary J

    Date: 27/07/2023

    Mary J

    Date: 27/07/2023

    Our experience is almost identical to another review by a customer who had great difficulty and delay in getting their fully refundable $500. deposit on a new vehicle.Here is ours: Due to repeated delays from Peterborough Hyundais commitment to actual delivery dates, as well as to a death in our family we were offered a very appealing, lightly used, family-owned vehicle. Of course we accepted that alternate availability and we informed the Peterborough Hyundai salesperson (JT) of this ASAP, on June 12. He indicated the refund cheque would take 3-4 weeks. Today is July 27; there has been NO responses from anyone at Peterborough Hyundai in spite of multiple requests for same. And to date, still no refund ! Interesting thing is that my deposit involved an instantaneous couple of keystrokes, but their refund would be by cheque, in 3-4 weeks. What kind of operation is so primitive and non-existent with their business communications, lengthy response time, and to date, NO REFUND! Caveat emptor!

    Peterborough Hyundai

    Date: 28/07/2023

    Dear ****,I sincerely apologize for the trouble and inconvenience you've experienced in obtaining your refund. I can understand how frustrating it must be to face delays and lack of communication. Please accept my apologies on behalf of Peterborough Hyundai for the inconvenience caused.I have looked into your case, and I'm glad to inform you that your refund is indeed on its way. The refund cheque was processed on July 28, and you should expect to receive it shortly. I understand that the delay has been unacceptable, and we are actively working on improving our processes to ensure this doesn't happen again in the future.I truly appreciate your patience and understanding, especially during such a difficult time for you and your family.Once again, I apologize for any frustration this situation has caused you. If you have any further questions or concerns, please feel free to reach out to me directly at ****************************

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