We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Renovation

Mike Osborne Home Renovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:19/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract May 2020 and gave425 dollar deposit. for storm door - still waiting ,would be great to get money back!

  • Initial Complaint

    Date:01/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mike Osborne Home Renovations. June 2021 We signed a contract with Mr Osborne and we have paid Mr. Osborne a total of $15,600 for vinyl siding ,new back door and supply and install eight(8) north star windows. The siding and door work was completed but we were told we would have to wait 10 to 12 weeks aprox. for the window . Left messages on his Facebook and cell phone each following month, with written message from him assuring us that the windows were ordered the delay was the supplier Sept 2021 was the last time we left him a message. Its now Aug.1 2022 and we have not received any response in any form from him.

  • Initial Complaint

    Date:24/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1050.00 downpayment to have a door installed from room to patio on the 6th of April 2022, job was supposed to be done within 5 weeks. They haven't ordered the door nor answered or returned any of our calls.The receipt has no address, which we have realised only after a few months of no contact from company.

    Business Response

    Date: 24/06/2022

     The patio door in question was stated a MINIMUM 6 wks to be completed. the customer called and asked if she could delay as they had an architect coming and she would call back which she and her husband did a few weeks later and completely DENIED that conversation happened so we set a date for last Friday. I called and left a message that we were delayed and to call to set up a different date convenient to them. They did not. They have NOT been honest with their claims ie no contact as there have been calls back and forth. I had a feeling they were going to be a problem after the conversation that she lied about not having and received at least 2 calls today i just took off of voicemail at shortly after 8 when I got home. As the truth seems to be a problem for them I will be very happy to cancel this agreement and issue a refund within 15 days, they should be happy im not charging any fees to them for cancelling. I feel sorry for anyone doing any business with them, problem right from the start and am relieved to be done with them. A bank draft for 1050.00 will be sent out to them within 15 days. Thank You

    Customer Answer

    Date: 27/06/2022

     
    Better Business Bureau:
    I tried to call **** ******* on numerous occasions but he never called back. He did not call us to set up a day for installation. In fact, I called him the last Friday and he did not call back. However, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Mike Osborne Home Renovations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.