Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership was purchased for our then 5/6 year old son for martial arts - within mere weeks, the worldwide pandemic began and closures were happening all over (including at the gym). As everyone knows, the pandemic lasted for well beyond a year, and closures were quite extensive. We have just recently begun to see a decline, and comfortability in society with continuing regular daily life and activities. That being said, we paid an extensive amount for a membership, that we were only able to use for a few classes for our son. At this point, 3 years later, life has changed, interests have changed, schedules have changed, and now that closures are non-existent, we are unable to use the membership. I understand non-refundable policies, however in extenuating circumstances, like COVID, most businesses waive these policies or offer one-time courtesy due to circumstances beyond our control.