We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Trent Valley Honda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:27/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, thank you for taking the time to read about my problem.
    We purchased a used vehicle from Trent Valley Honda in Peterborough in February. There has been nothing but problems with this vehicle ever since.

    Initially, the vehicle was supposed to come with a set of snow tires. The snow tires that were given to us were so bald they were deemed unsafe for use by professionals. The salesman assured me they were fine, and "better than the tires on his car."

    There was also an issue with the radio not working. They assured us they would fix the problem with the radio. First, they had the incorrect part for the repair. Then, they new part they got did not fix the problem. They still assured me they would fix it.

    The engine light was on when we purchased the vehicle and when we brought it back to bring it to their attention, they told us to take it to a different dealership to get it diagnosed and fixed. We had to ask them to cover the cost of that bill. They basically paid for an oil change, and never actually fixed any problems.

    Since then, we have spent over $5000.00 on repairs for the vehicle. We have been trying to get in contact with the dealership for any kind of resolution to this problem. We have given them many opportunities to make this right and either take their share of responsibility for the repair, or offer us an acceptable trade in. The only offer they have made so far is to trade in the van for its current value, which would leave us with a large amount of money left from that loan, and then a new one on top of it.

    Currently, after many emails and phone calls, they are non-responsive. We are now at our wits end, as our vehicle still has issues. We either need help with the repairs or for an acceptable trade back.

    We look forward to any help you can offer us going forward. Thank you in advance.

    -**** ******* ***** ********

    Business Response

    Date: 01/11/2022

    Hello:  We have been in contact with Mr. ******* directly since he submitted this complaint, and are reviewing the situation, documentation and details surrounding it.

    He has encouraged us to communicate directly, and we will be re-contacting him within the next 24 hours to review our recommendations.

Trent Valley Honda is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.