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Business Profile

Trophies

Austin Trophies Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot believe how I was treated on October 12th 2022 by ******, the owner at Austin trophies in Peterborough. I came to pick up a $200 piece that was 5 days late and was supposed to be a gift for a 50th anniversary 3 days prior. The piece had visible chips and a scratch out of the gold paint in which ****** agreed was not good, he then proceeded to tell me it wasn’t his fault and if I didn’t want it then don’t take it, he said he had enough, was sick of my order and was over it. I said I don’t think my husband will be happy paying $200 for a damaged piece, I’ll ask my husband what he thinks, I then pulled out my camera to take a picture to send to my husband, ****** **** **** **** ***** grabbed the piece out of my hands walked down the hall, threw it up in the air and smashed it on the ground. I’m so shocked at the abusive disgusting behaviour that was displayed after driving an hour to pick up a piece that was 5 days late. And was treated as if it was my fault they damaged my order. I’m appalled at the customer service and abusive treatment by ****** and suggest staying as far away from this business as possible.

Austin Trophies Ltd. is NOT a BBB Accredited Business.

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