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Business Profile

Beauty

Vivid Essentials Market

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had no connection to this business until my ** credit card was debited $149.59 on June 28/23. I emailed them that and was told that I had made the purchase. When I found out what the product was, *** gummies, I realized they had my info from a business in the states. I have found that company does business under at least 3 other names. I had ordered from one of them - buy 3 get 3 free @ $39.97ea, free del and a no hassle return. Their ad was addressed specifically to Canadians, but when asked later, they said it was US funds. I was charged $213.40 plus $24 for their magazine when I had ticked 'no' to it. I was del. 4 bottles, not 6. So I asked for their 'no hassle refund' but was told it doesn't apply to me in Canada. Instead I was offered a 35% disc which I said no to and they won't give me a return address for the bottles I rec'd, and at that point it appears they won't reply to my emails and the Canadian office will not refund any money as I refused their US offer of a discount. In total the amount is $362.99. If they had delivered their product as stated, the total charge would have been $149.59can.
    Their other names they use -
    ****@********** **********.com *** ******** ****@******** ****** *******.com no ph
    ****@*********** ****** *******.com *** ******** ****@***** ********** ****** *** ******** I would like a refund and an address to return the bottles, still unopened.
    This worst was that the advertising was directly aimed at Canadians, no mention of the order was in US funds.
    I only have the back and forth emails in trying to settle this. If you need them, I will forward them.

Vivid Essentials Market is NOT a BBB Accredited Business.

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